Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,338 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
Contact Dealership
View Awards

8101 W 159th St

Tinley Park, IL

60477

Directions

By Type

Showing 9,338 reviews

November 29, 2023

I have done all of the service for my car at Family Hyundai and will continue to do so for my new car. I have nothing but good experiences at this dealership. Zeke was very helpful and made the process More

by maggiehealy123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezequiel Sanchez
Report | Print
Nov 30, 2023 -

Family Hyundai responded

Thanks, Maggie, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 29, 2023

I am very pleased with the service crew, specially Bryan, who has been great in my last 2 visits More

by RAFAELFERRUSQUIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Family Hyundai responded

Thank you so much, Rafael, for your kind words for Bryan, and for taking the time to leave us this wonderful feedback!

November 28, 2023

Horrible customer service, and even worse service department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to More

by tommyd524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Dec 02, 2023 -

Family Hyundai responded

Tommy, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 28, 2023

It was great to stop in and be greeted by Colin and be provided with great service. Everything went smoothly and my car was serviced to my expectations. More

by ELZCOLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

November 28, 2023

Well when I arrived they were very professional and understanding of my visit. And told me approximately how long it would take and what I need for future of the car to be fixed and maintenance. I will More

by ZMORANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t recall the person sorry
Report | Print
Nov 28, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 28, 2023

Nobody answers the phone. Nobody returns calls. They make you pay for their own incompetence. Terrible. More

by millar_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe in service dept - bad
Report | Print
Dec 01, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 27, 2023

Great environment Good customer service however they should ask the customer if need something often, like something to drink when you waiting for few hours More

by LUIGIP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezequiel Sanchez
Report | Print
Nov 27, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2023

same day service, car was in and out of service bay in reasonable amount of time.. More

by JFISHER9940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! Colin and our team sincerely value your business and look forward to your next visit.

November 27, 2023

quick to fix . same day great. explained the problem fixed. also looked at other 2024 models More

by JACK2491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
Nov 27, 2023 -

Family Hyundai responded

Jack, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 26, 2023

The time to complete my purchase and drive my new car home was exhaustingly long More

by CLS757
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

1
...
98
99
100
...
934