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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,886 Reviews

5,886 Reviews of Family Hyundai - Service Center

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May 30, 2023

The gentleman that helped me with my car was excellent I believe his name was Mike. He kept in contact. I was very pleased. If I have anymore issues mike will be my go to guy. Thank you again for helping m More

by Ck18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 30, 2023

They fixed my driver side window and it cost me 1400 dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected More

by THUNDER75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 06, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 30, 2023

Done on time & a loaner was provided! Crystal, Michael, and Eric were FANTASTIC! Thank you! More

by jconejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal , Eric Kratschmer
Jun 01, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 29, 2023

The service was excellent and work on my car was completed as promised. Mike and Tom were the 2 individuals that helped me out and they were outstanding! It’s helpful to have trust in the recommend More

by joewachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 30, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Joe, and we look forward to working with you again.

May 28, 2023

Your SERVICE DEPARTMENT is TOPPS. I live in INDIANA and I called about an unknown problem and was given a service date a month in the FUTURE. I called FAMILY HYUNDAI and was given More

by SOLOMON_HAYMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department/ Crystal DYRAN
May 30, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2023

Very pleasant atmosphere that was very helpful and patient. They are very knowledgeable about their products. More

by LEN.KAZMIERCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Osabuohien
May 28, 2023 -

Family Hyundai responded

Thanks, Len, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 27, 2023

Very pleasant atmosphere that was very helpful and patient. They are very knowledgeable about their products. More

by LEN.KAZMIERCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Osabuohien
May 28, 2023 -

Family Hyundai responded

Thank you, Len, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 27, 2023

Brian Schultz was so helpful to me. I had an oil leak and was traveling on a schedule that I could not change. He managed to get the car looked at same day as a walk in and also had a More

by twogolfnuts.lee@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schultz Family Hyundai in Orland Park
May 28, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!

May 27, 2023

I was left waiting for 3 hours for a service that was estimated to be 1 hour. When I went to Kenneth, the gentleman who was assisting me, he dismissed me with an inconclusive answer and later left for th More

by oliviatea93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth
Jun 02, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 27, 2023

Did not have the tire needed in stock. Provided contact number for text messaging but did not respond to text messages More

by KPC1264
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept-name not listed here
Jun 02, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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