Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,828 Reviews

5,828 Reviews of Family Hyundai - Service Center

Sort by
May 12, 2023

Excellent, thorough service, Family Hyundai has sold me four cars and leased one and has performed maintenance on all vehicles to my satisfaction. More

by cunandgcp
Recommend Dealer
Yes
Employees Worked With
5
May 13, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 12, 2023

I had a great experience at Family Hyundai! Everyone was so kind and helpful, patiently answering every question I had about buying a new car. They made the process so smooth. More

by ANNEMARIA0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Watson, Chris Powers
May 13, 2023 -

Family Hyundai responded

Anne Maria, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new vehicle and thank you for choosing Family Hyundai!

May 11, 2023

All the workers that helped me out were very helpful. Good work. And the shuttle service is amazing. The driver is very polite. And very clean place. More

by vangie_j2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer, Sonata Bartkus
May 13, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 10, 2023

Although appointments were far stretched out over more than a month I was able to get in and get my oil change by arriving by 7:20 and being one of the first dozen people or so that were also in line to b More

by ROYALTYFORLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan or maybe he was Bryan
May 10, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 10, 2023

Did not vacuum, did not wash the car from the outside. Was told that oil changes are not free every time I come in. Was promised otherwise when I bought the car. More

by ELIANRAMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 14, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2023

Everyone seemed helpful and friendly. Got the job done quickly. Appreciated call when car was ready. More

by buddy_rocko
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A man named Mike helped me when I came in and took my car keys and walked me to my daughters car. He was very friendly. I do no t know his last name.
May 10, 2023 -

buddy_rocko responded

Everyone seemed helpful and friendly. Got the job done quickly. Appreciated call when car was ready.

May 10, 2023

I was very pleased with there efficient service. It was a positive experience with a professional touch. More

by GOTOPSHELF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 09, 2023

Family is the best! You will always find the best people who will make you feel special! Very professional! Their service is excellent. I hope they can teach others h More

by MICHALWARDY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 10, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 09, 2023

Awesome now. Was bad for a while service rep awesome. Fast on time. Budget wad good More

by JORDAN407441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 08, 2023

I was disappointed that they made an appointment for a day I couldn't get all the work completed More

by porter42001
Recommend Dealer
Yes
Employees Worked With
Crystal
May 08, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

...
117
...