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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,832 Reviews
Call Service Center (708) 444-7100

5,832 Reviews of Family Hyundai - Service Center

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March 27, 2023

Appointment for an oil change at 12:30PM, didn’t get keys to car until 4:00PM. Unacceptable! More

by Jrlesauski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Mar 30, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 26, 2023

Very slow to answer the phone all the time. Very Hasty workers working in service including Brian and someone named Michael but not Michael Kratmsher the service manager this man was very helpf More

by lavonnebrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 26, 2023

I went to family Hyundai for a recall, they got me in and out in under an hour and a half. I plan to come back for my next purchase in 3 months More

by kimber325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Mar 27, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 26, 2023

Kenneth B, did an excellent job helping me with a software update. I appreciate his customer service skills, thank you! More

by ChristinaD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
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Mar 27, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, Christina, we look forward to having you as a valued customer for many years to come!

March 26, 2023

Very pleasant experience during last visit. Took a few calls to scheduled but otherwise everyone was very nice and professional. More

by joette.cousins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 26, 2023

I LIKE MY DEALERSHIP ,EVERYONE IS FRIENDLY AND VERY HELPFUL, I HAVE BEEN A CUSTOMER FOR ALONG TIME More

by hortenseherron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Mar 27, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

March 26, 2023

The staff took great care of me and provided a loaner car until mine was fixed More

by Triciamurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you so much for your kind words, Tricia, and for taking the time to leave us this wonderful feedback!

March 26, 2023

Family Hyundai has very friendly folks, they service a lot of Hyundais, with a comfortable waiting room More

by None
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 25, 2023

Service was good, Crystal was nice, communication was slow, price was high and didn’t understand all of the repairs needed More

by ryanrekruciak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
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Mar 27, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 25, 2023

Brian our service manager was extremely nice and helpful. He kept us updated on the status of our car and went beyond to help when we came to pick the car up. More

by Sween703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schultz
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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