Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
5,832 Reviews of Family Hyundai - Service Center
Sort by
February 13, 2023
They seem to be a bit short staffed. I needed a new engine, and it took a week for them to evaluate the car. From there another week to communicate the information to Hyundai Corporate. I needed a new engine, and it took a week for them to evaluate the car. From there another week to communicate the information to Hyundai Corporate. During those two week the service rep was not timely in providing text updates. I called in and waited for over 30min, sometimes without speaking to someone because the call would hang up. Once the engine was in, the work took a little over a week to be completed. At the time of pick-up, no service person was available to walk me through all of the work and findings which was not appreciated. I called the following day and received a timely response. All in all, the service quality seems to be there but seems to be a bit over shadowed by the lack of hands on deck. More
by HS15
Verified CustomerEmployees Worked With
Matt
February 12, 2023
It took four visits to correct the issue I had with th forward looking radar forward looking radar More
by MSEDLAC
Employees Worked With
February 12, 2023
Great service! Colin, gives first class service. I was in and out within the an hour. Colin, gives first class service. I was in and out within the an hour. More
by WORTHYK50
Employees Worked With
February 11, 2023
The service department works very hard and they come through every time; The service department is always busy and these guys work very hard through every time; The service department is always busy and these guys work very hard More
by elzano
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
February 11, 2023
The customer service and willingness to spend the time to listen to your concerns is excellent. time to listen to your concerns is excellent. More
by BPRHEINWALD
Employees Worked With
February 11, 2023
They were very efficient and work was completed in a timely manner. Will use for all my service Ned’s timely manner. Will use for all my service Ned’s More
by Teenhill
Employees Worked With
February 11, 2023
Great service is a standard at Family Hyundai. EVERYONE is friendly, courteous and professional from start to finish. EVERYONE is friendly, courteous and professional from start to finish. More
by DKHURLEY3
Employees Worked With
Other Employees :
The nice guys out in the shop., Tom Salin
February 11, 2023
Had talked to Mike Major when engine stalled and needed a tow. Was friendly and helpful. Was also a help in getting a loaner until my car was done with the engine replacement. a tow. Was friendly and helpful. Was also a help in getting a loaner until my car was done with the engine replacement. More
by Scotttheriault
Employees Worked With
February 11, 2023
I loved my Service Rep, He was Awesome, Courteous and went above and beyond to help me. I really, appreciate him. Thank you sir for your service. went above and beyond to help me. I really, appreciate him. Thank you sir for your service. More
by Happy Hyundai Owner
Employees Worked With
February 11, 2023
Al in customer service is great! Very accommodating. Not always available. The service center needs to get hm help. Very accommodating. Not always available. The service center needs to get hm help. More
by Michelecna85
