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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews
Call Service Center (708) 444-7100

5,819 Reviews of Family Hyundai - Service Center

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December 31, 2022

Always friendly & kind , super Awesome, thanks 4 all ur wonderful service!!! Happy New Year 2023 to all at Family Hyundai !!! More

by BEENEIQ45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
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Jan 01, 2023 -

Family Hyundai responded

It's great to hear that Kristi and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 31, 2022

No one answers the phone,Slow to communicate, mgmt very rude and threatening not willing to listen to customer More

by Mlajohns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Graham Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 31, 2022

Service side of the dealership is extremely busy on a daily basis. However, Hyundai personnel still make you feel at home and provide a great service. More

by PETRY620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your service feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

December 31, 2022

The team was very helpful when I brought my car in for service. They answered all my questions. More

by TRPLH76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. TJ and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 30, 2022

This is just ridiculous! I brought my car in Nov 10th it was returned Dec 28th & still not fixed. Don't know when it will be. UNACCEPTABLE!!! I'm done with Hyundai as soo More

by RAMONAB4U2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian in Service
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Jan 03, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 30, 2022

Very pleasant and provided information on what needed to be done on the car now and what could wait. More

by BARBARBZIELINSKI20033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey job well done
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Dec 31, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 30, 2022

I was not informed that they were only going to inspect my vehicle to see if I was eligible for the recall. I waited over two months for this appointment only to find out that I have to bring it back. I ca More

by Jzieler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
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Jan 03, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 30, 2022

I was greeted promptly and courteously. I was given appropriate advice and the work was done on schedule. Cost was fair too! More

by vandiorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
´i forgot his name!
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Dec 31, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 30, 2022

They make promises they are unable to keep. Was promised top notch service with a genesis. However, it took over 3.5 hours for an oil change. I am unable to get hold of anyone to schedule an ap More

by LATYRICE_HATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Keller
Report | Print
Jan 03, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 30, 2022

Work was done on time and finished earlier then I expected.. Professional,and helpful, all questions answered.ill be back for my next car to be serviced.Brian done agreat job , More

by LARRYCOAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Dec 31, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

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