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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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November 20, 2022

Great family friendly dealership. Came in with wife and child, everyone was very helpful and nice. Came in knowing what I wanted, did not try to pressure me into anything extra or mor More

by DJSLIWINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 20, 2022

Friendly fast service . Kind helpful staff. Thank you I highly recommend Family Hyundai dealership on 159th. More

by ASWIENTEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Nov 21, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 20, 2022

Last dealership couldn’t fix my car after four visits so Family got it done Thank goodness More

by Mommamia28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 19, 2022

The most highly unprofessional dealer I have ever been to. It is nearly impossible to make an appointment with the service department because nobody will answer your phone call. One I do manage to get thr More

by CIEN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry that you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 19, 2022

Excellent service everything was very clean and Tom Salin in sales was very helpful and ansrall questions More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 20, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

November 19, 2022

Got a oil change I was in and out within 1 hour . Service was very helpful. More

by GINAWILLIAMS897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Nov 20, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department, Gina! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 18, 2022

My car was in the shop for almost 3 months needing a New engine and starter under warranty. They did not offer me a courtesy car and I was without a vehicle for almost 3 months!! I was Also told it would o More

by kddruhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 18, 2022

I already sent the review. This is the third notification that I did not but I did I gave them very high ratings that was very pleased and happy with what. They did. More

by BED405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 18, 2022

Tom Salin in service was nothing but great Very helpful answered all my questions Area was very clean More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 20, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and the team met your expectations. Thank you again for choosing Family Hyundai!

November 18, 2022

The service center needs to get it together. We live 45 minutes away and have brought our car in 2x and each time, the part isn't correct. This time wrong button, my husband's car was purchased More

by amandalbutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 23, 2022 -

Family Hyundai responded

Thank you for your review, Amanda. We're sorry your visits didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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