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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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October 28, 2022

They need more help. Over six weeks to get an oil change.they need to enlarge the service area. More

by HAWK.1954
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 28, 2022

Anything I need from a dealership is taken care of. Matt is great in Service. We just bought a new Palisade. We love it! More

by MBABOVAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Eric Kratschmer
Oct 30, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 27, 2022

Very satisfied with my recent service appointment. I discussed the issue with (Tom) my service advisor and we came up with a plan to address my issue. The work was them completed as expected by our di More

by scz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 28, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Tom and the team, and for taking the time to leave us this wonderful feedback!

October 27, 2022

Great dealership that always does a great job. Always leaves my car far better than it was when I brought it in. More

by greent1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Oct 28, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 27, 2022

Bryan was great. Experience excellent as always. Service is great and I will never go anywhere else More

by pmgrt76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 28, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 27, 2022

Need more comfortable chairs in waiting area and more loaner vehicles for customers when longer periods of time needed for work to be completed. More

by KARENJARZYNA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, Karen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 27, 2022

Colin was excellent and very nice to work with. The service was done and they did test before we picked up car. Colin made sure to communicate with me! More

by CAHAVELKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Family Hyundai responded

It's great to hear that Colin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

October 25, 2022

Excellent customer service the majority of the time and the warm welcoming atmosphere. Great work. More

by Lovell Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 25, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

October 25, 2022

Crystal was absolutely amazing I will only work with her when i come into service. More

by CD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRYSTAL DURAN
Oct 26, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Crystal and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 24, 2022

I really appreciate Rickey Gushi. Very pleasant person, he always shows concern for his customers. And a thank you to Tom Salin for servicing my car. More

by MICKEYMAC48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 25, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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