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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,839 Reviews of Family Hyundai - Service Center

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October 15, 2022

Keep taking my car back for the same thing noone never call you. You have to keep calling to see whats the problem. More

by EthelLeflore1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Salin
Oct 20, 2022 -

Family Hyundai responded

Ethel, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 15, 2022

I love the promptness, the professionalism, I felt very comfortable and pleased with the overall experience More

by GKCJMK2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 16, 2022 -

Family Hyundai responded

We are very happy to hear our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 15, 2022

I was happy for the most part. There was a instance where the car had been ready for hours after having been serviced but they never contacted me. I called a little while before th More

by Richardroeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Family Hyundai responded

Richard, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 14, 2022

Personable, knowledgeable, willing to help, friendly, took the extra time to explain the work to be done, More

by PAM28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maverick
Oct 14, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 14, 2022

Even though I did not purchase the car from Hyundai, I thought that the actual dealer would be a better bet and I was right!!! Thank you Family Hyundai for standing behind your product and giving me peace More

by Astykuny
Customer Service
Recommend Dealer
Yes
Employees Worked With
Crystal, Tom Salin
Oct 16, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and your granddaughter. We work hard to demonstrate our commitment to great service and a dependable vehicle. If there is anything we can assist you with in the future, please let us know.

October 13, 2022

Tom was friendly, knowledgeable and professional. So far, happy with service and treatment at Family Hyundai. More

by joseac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 14, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 13, 2022

Once again great service and professionalism. Would not expect anything less and great service from Tom. More

by QUOVADIS7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 14, 2022 -

Family Hyundai responded

Thank you for your review and kind words for Tom and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 13, 2022

Customer service is always great. Usually so is the wait time. This particular day I waited four hours for a tire replacement. Wasn't too happy More

by criekiaws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Family Hyundai responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we are sorry that we fell short this time. Thank you for bringing it to our attention, and we hope to see you again here at Family Hyundai.

October 13, 2022

Great service! Had oil change and was done very promptly. Everyone very pleasant to deal with. More

by DECKER1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 12, 2022

I had a very good experience the advisor I had was very nice and the wait time was not long at all More

by Jbortoli47
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Oct 12, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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