Family Hyundai - Service Center

Always happy with service department,they pay attention to my concerns. Will continue coming here to my concerns. Will continue coming here More

Normally very nice and professional in the service dept. Sometimes hard to get a hold of someone, though I know they are very busy and short on mechanics. Sometimes hard to get a hold of someone, though I know they are very busy and short on mechanics. More

Family Hyundai Tinley park are nice people and know what they are doing they took good care of me and my vehicle I believe they are doing they took good care of me and my vehicle I believe More

It took over 2 months to get service, totally unexceptional. Hire more people it's needed unexceptional. Hire more people it's needed More

It’s very hard to schedule an oil change. The website doesn’t work and it’s hard to get a hold of someone. Oil changes are also so far out it’s insane. The website doesn’t work and it’s hard to get a hold of someone. Oil changes are also so far out it’s insane. More

Overall, I am happy with the service I receive from the service department once I can get in for an appointment. There needs to be a better process to get an appointment faster. Waiting a month or longer t service department once I can get in for an appointment. There needs to be a better process to get an appointment faster. Waiting a month or longer to get a service appointment is unacceptable. There needs to be a separate check-in process and drop off for Genesis customers. I waited in a line of cars for over 30 minutes with an appt. That I was early for and was unable to receive a vehicle that I am suppose to get as part of my service contract. I was told that they only have one Genesis vehicle available. I am not sure why that is my problem. You need to have a rental vehicle ready for me at Genesis expense or get a Genesis dealership built ASAP. I feel you are false advertising these vehicles. I Love my car! Although, I will purchase a Lexus next time. My Dad has one and service is impeccable. You have a lot of work to do to meet the luxury line expectations. More

Very Long appointment time, very long wait when I got there, and way too expensive. there, and way too expensive. More

Should not have to wait over a month for an oil change. Manager was rude and I had to leave because I did not have an appointment even though I was told to come in by service rep to come in at 8 am. Need m Manager was rude and I had to leave because I did not have an appointment even though I was told to come in by service rep to come in at 8 am. Need more mechanics. More

Great service. Bit of a nuanced issue, but they diagnosed and worked with us to come to a proper resolution in a timely manner. Bit of a nuanced issue, but they diagnosed and worked with us to come to a proper resolution in a timely manner. More

My experience in service was ok. They didn’t vacuum like they said they would. No biggie They didn’t vacuum like they said they would. No biggie More