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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,953 Reviews
Call Service Center (708) 444-7100

5,953 Reviews of Family Hyundai - Service Center

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June 03, 2022

Always have a quality oil change with all the fluids and tires checked and filled as needed. Very friendly staff. More

by BEARS.FAN125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Jun 06, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 03, 2022

Nice people who work there but it takes a long time to get a service appointment. More

by ei1een.mce1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Jun 03, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

June 02, 2022

Bryan was very respectful and listened to my description of a possible issue. The visit went very smoothly. I am very satisfied with my experience. More

by Chris
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Jun 03, 2022 -

Family Hyundai responded

Thank you, Chris! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 02, 2022

Unfortunately, the service center and customer convenience has gone down considerably in the last three years. More

by pmckenna58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name doesn't matter all the same
Report | Print
Jun 06, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 02, 2022

Needed oil change and recall repair. Done in less than hour and a half. Thanks! More

by DHENTERPRISES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 03, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 02, 2022

Very friendly personal. Service is done on time as promised. All questions are answered without any problems. More

by IRENAVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 02, 2022

Always excellent service at this dealership service department. Crystal is wonderful, I was very stressed about my most recent issue and it was handled to my satisfaction. I appreciate the communicatio More

by bnolan410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Jun 02, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 02, 2022

It’s been very difficult to get service when it’s needed! Wait too long More

by BBALLMOM4LIFE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Jun 02, 2022 -

Family Hyundai responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we apologize for any delays you have experienced. Please don't hesitate to reach out to us directly if you would like to discuss this issue in more detail. Thank you for choosing Family Hyundai, we hope to see you again!

June 02, 2022

I had a great experience bring my 2021 Kona in for its first service at family Hyundai. More

by MARK.KENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think her name was aja
Report | Print
Jun 02, 2022 -

Family Hyundai responded

Thank you so much for your kind words, Mark, and for taking the time to leave us this wonderful feedback!

June 02, 2022

Service was great but very expensive. A battery for a 2017 was about 200 bucks and the oil change was a it 50 bucks. I thought the battery should have been covered by the warranty. More

by donaldpugh64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2022 -

Family Hyundai responded

Thank you so much for your feedback, Donald. We appreciate your business and hope to see you again here at Family Hyundai. Please don't hesitate to reach out if you would like to discuss your concerns in more detail, we're always happy to help!

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