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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

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March 08, 2022

Just had oil change. I was in and out quickly, they did not do the point check to see if everything was ok which is why I continue to go to the dealership. However I like More

by juanitaallenbailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Juanita, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 08, 2022

It’s very nice dealer good service good people good experience I love them all More

by mo.abuhalaweh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 09, 2022 -

Family Hyundai responded

Mo, We appreciate your business and our team looks forward to serving you again soon!

March 08, 2022

I wa acknowledged right away, I was checked in at a reasonable time after arriving, technician was helpful and courteous. I was given follow-up before work completed More

by ROSBRN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 08, 2022

Out of all the dealerships I’ve been to in the last 40 years this dealership is by far the best More

by Bachnich98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 07, 2022

The dealership was very fair with the treatment in regards to me and my problems. More

by Wemmingtonjones1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Mar 06, 2022 -

Wemmingtonjones1 responded

Your customer service took over 20 minutes to process my car service credit card that was quite bad. The credit card was from Sychrony Bank.

Mar 06, 2022 -

Wemmingtonjones1 responded

The above message should be read by the Family Hyundai service department so that service department can correct that and not have a customer having to wait.

March 07, 2022

Excellent communications each step of way. Matthew was very helpful as Service Advisor. Car is running great. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Mar 07, 2022 -

Family Hyundai responded

Tom, thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Matthew was able to help, and we hope to see you again!

March 07, 2022

The wait was longer than expected since I had a reservation but staff was nice. More

by AMELTON68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 08, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 07, 2022

The service personnel are always very friendly and professional. Tom Salin explained exactly what would be performed for my Sonata's 15,000 mile appointment The car was ready to be picked-up three hou More

by EDWARDSCULLY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 08, 2022 -

Family Hyundai responded

Edward, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and our service met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 07, 2022

Great job on this service, my car feels like new, well almost at 130000 miles my car feel great.thank you for the Awesome service😁 More

by Jose E aguirre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Family Hyundai responded

Jose, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 07, 2022

My engine went out on my vehicle at just over 100,000 miles. When I spoke with the service manager about it he said “it’s just like cancer. You don’t know when your car will die”. I lost my 14 year old n More

by Kellishoup0311
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Family Hyundai responded

Kelli, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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