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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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October 17, 2021

service was fast and efficient but you have to get there early, this place is very, very busy More

by KAYDEE665
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 18, 2021 -

Family Hyundai responded

Kaydee, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 16, 2021

Friendly, courteous and knowledgeable. I did not have an appointment and was still serviced right away. More

by JB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Crystal (5 stars)
Oct 18, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Crystal had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

October 14, 2021

Mike was very friendly and courteous. We have been coming for along time and always received excellent service. Would like to receive a copy of 32 point checklist n More

by mary480
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Family Hyundai responded

Thank you so much for your kind words, Mary, and for taking the time to leave us this wonderful feedback! Please don't hesitate to reach out to us if you have any questions or concerns.

October 14, 2021

Great service. The interactions were great and the length of the appointment was timed correctly. More

by tfj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2021

service writer was very professional and despite a line up of cars for service got to my car in a timely manner because they give priority to advance reservations More

by SCHMITY5
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

October 13, 2021

Mike in the service department is so very helpful and has such a great attitude. If I could I’d give Mike a gold star ⭐️ for excellent customer service. I would definitely recommend going to Mike for se More

by MISABELGARCIA75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and the rest of our team, and we look forward to working with you again.

October 13, 2021

I dropped off my car to get an oil change and to replace a headlight. Matt my representative, was polite and professional.The service was done in a timely manner. I didn't wait in lobby, I came back later. More

by KARENAZUA_EIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 12, 2021

Tom and Colin have gone above to get my car fixed. It's not their fault, defective part. This dealership is determined and committed to get the problem rectified. More

by bob lau
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 12, 2021 -

Family Hyundai responded

Bob, Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and Colin were able to help, and we hope to see you again!

October 12, 2021

Professional and fast service. Great customer service. O appreciate the free vacuum and car wash service. More

by DENINAHARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

October 09, 2021

Great service. Scheduled service appointment done promptly Oil change and car wash completed and I was finish and going home within 1 hour, More

by rn495so
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Conditt, George Rubio
Oct 10, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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