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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,836 Reviews
Call Service Center (708) 444-7100

5,836 Reviews of Family Hyundai - Service Center

Sort by
September 16, 2021

Timely,and friendly service as always! So easy to make the appointment. The service rep was very professional and answered all my questions. More

by hrusek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Sep 16, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Tom and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 16, 2021

I can not say enough about the service from this dealership so I will simply say AWSOME More

by WCHESSARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai! We appreciate the five-star rating!

September 16, 2021

Family is terrible. From the guest service to the supervisors. They are disrespectful and racist More

by JAYDENHAWKINS1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Oct 04, 2021 -

Family Hyundai responded

Jayden, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 15, 2021

Colin Simmons was extremely pleasant and helpful during my service visit to Family Hyundai. Very fast and great customer service. More

by rhonore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin and our team were able to help, and we hope to see you again!

September 15, 2021

service was excellent. colin was great kept us informed. Great customer service. very friendly. will be back! More

by GGS1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

September 14, 2021

Poor service again. Car was ready and nobody told me it was ready--then on top of that it took another 10 minutes get the paper work. Very frustrating experience. More

by ARAPPOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 14, 2021

Colin Simmons was extremely helpful during my service visit to Family Hyundai. Not only did he keep hdcking on the status of the job, he kept me informed the entire time I was at the dealership. More

by w.gaides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Colin here at Family Hyundai.

September 14, 2021

Crustal was very nice and accommodating with my service day. Entire dealership was great thans More

by davidmasada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
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Sep 14, 2021 -

Family Hyundai responded

Thank you for your business and this review, David. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Sep 14, 2021 -

davidmasada responded

Thansk again

September 14, 2021

My most current experience was wonderful. Isaac was absolutely professional and accommodating even though he clearly didn't have to be given the fact that they were extremely busy. Thanks so much! More

by JOSHELLEGILDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac
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Sep 14, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 13, 2021

Fast and reliable, great customer service, the warranties and oil change specials are worth the over all experience. More

by chrissymarie6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Sep 13, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department, Chrissy! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We truly appreciate your business.

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