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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews
Call Service Center (708) 444-7100

5,881 Reviews of Family Hyundai - Service Center

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September 17, 2021

I came in for my 7,500 mile maintenance and was pleased with how professional the staff was. They took care of me in a timely manner. More

by dlas527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 19, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 17, 2021

Family Hyundai customer service writers have been very polite and helpful. They followed up with me the your the day keeping me informed of the issues, costs and time. More

by PKWrigly27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 17, 2021

I have talked to Tom Salon and he explained everything to me as did Colin. They have been nothing but courteous. I guess the problem was having to leave my car and not getting a loaner. Then waiting for anyo More

by bob lau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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September 17, 2021

They made an exception and squeezed me in for an oil change after an appt I made thru Blue link that morning had failed. Really appreciated not having to wait for a late October appt. More

by marycoll86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 17, 2021

I am happy to have the opportunity to take a car from you I think this is the best choice so far and I am very safe. Thanks for everything. More

by ahalacheva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Sep 19, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 16, 2021

I can not say enough about the service from this dealership so I will simply say AWSOME More

by WCHESSARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai! We appreciate the five-star rating!

September 16, 2021

Family is terrible. From the guest service to the supervisors. They are disrespectful and racist More

by JAYDENHAWKINS1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Oct 04, 2021 -

Family Hyundai responded

Jayden, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 16, 2021

Timely,and friendly service as always! So easy to make the appointment. The service rep was very professional and answered all my questions. More

by hrusek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Sep 16, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Tom and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 15, 2021

Colin Simmons was extremely pleasant and helpful during my service visit to Family Hyundai. Very fast and great customer service. More

by rhonore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin and our team were able to help, and we hope to see you again!

September 15, 2021

service was excellent. colin was great kept us informed. Great customer service. very friendly. will be back! More

by GGS1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

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