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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,825 Reviews

5,825 Reviews of Family Hyundai - Service Center

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June 20, 2021

Excellent service. Colin was great. I was concerned about the time it may take for my oil change but I was pleasantly surprised when called my name! More

by jerrilove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Colin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 19, 2021

I had to have my Santa Fe towed into the dealership And the service department called me right away and kept me updated with texts Throughout the day which I appreciate More

by PSC429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 21, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 19, 2021

I am pleased with the electronic fixes that were made. However, they had my vehicle for 3 weeks and never called me once to keep me in the loop. I had to call them to figure out what was going on with my More

by bmhoucek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 19, 2021

I’ve been going to this dealership for well over ten years now for sales and service. Only disappointed once but problem has been handled. More

by Cherrenadon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 18, 2021

Mike was a huge help and very straightforward with me. It was highly appreciated. Family Hyundai in Orland is a quality operation. I have gone to others where the service was not nearly up to par. I will mos More

by PhotoMoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Family Hyundai responded

We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 17, 2021

Very accommodating, and willing to address my needs. Tom followed up with Hyundai Corporate to come with a solution to fix my alternator, since there is not a permanent fix to the alternator recall. More

by BLAGONI
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 17, 2021 -

Family Hyundai responded

Thank you for your business and this review! We're happy to hear that Tom was able to help you with your alternator and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

June 17, 2021

Service was great service area was very clean along with restrooms. Tom Salin in service was nothing short of fantastic. would always go back for service More

by beg647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 17, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear that Tom delivered such a great experience, and we look forward to working with you again!

June 16, 2021

Their service dept. Is so nice to deal with.. I am a widowed and find them to be honest with me on what repairs needed More

by PAT87873
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 17, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 15, 2021

everyone was very friendly and helpful and answered any questions ive had about my car.every time I took my car for maintenance the wait time wasn't to bad.i would definitely purchase my next vehicle there More

by ridgewayjohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Family Hyundai responded

Hello, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again!

June 15, 2021

The service center was great. My only issue is more of a Hyundai issue than with the service. I need a new cover for my mirror but apparently I can't just get the cover replaced. I have to pay almost $500 t More

by laughran.michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Jun 15, 2021 -

Family Hyundai responded

Thank you for this feedback, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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