Family Hyundai - Service Center

I haven’t had this truck a month and been here 3 times. People are unprofessional. They aren’t sure what is going on as far as answering questions. I had to ask for a manager and not 1 was here. I was told People are unprofessional. They aren’t sure what is going on as far as answering questions. I had to ask for a manager and not 1 was here. I was told I can get a loaner but now they saying there isn’t none. I don’t live anywhere near and I’m being told my car is going to take a while More

Tom Salin is the most professional and knowledgeable service consultant we have ever had the pleasure of dealing with at any repair shop. He’s the main reason we feel confident bringing all our cars the service consultant we have ever had the pleasure of dealing with at any repair shop. He’s the main reason we feel confident bringing all our cars there. Always a joy to work with Tom and that’s not usually the case with circumstances that would otherwise be nerve wracking. We trust him and his advice when servicing our vehicles. More

I had to call about my car being picked up. A link was provided in a text message to follow the service progress, but the link didn’t work. Otherwise service was ok. provided in a text message to follow the service progress, but the link didn’t work. Otherwise service was ok. More

Routine oil change and any manufacture scheduled maintenance. The service writer explained there was a recall on my car and had the mechanic check the recalled part. The part was not on hand so the maintenance. The service writer explained there was a recall on my car and had the mechanic check the recalled part. The part was not on hand so the dealer will call when it comes in to schedule install. The oil change was completed in about an hour. Good job! More

I came in for a follow up with my oil consumption. I was further informed that it failed. That I would have to leave my car overnight. I told them I could not I was leaving town for a graduation and did not further informed that it failed. That I would have to leave my car overnight. I told them I could not I was leaving town for a graduation and did not have another car nor money for a rental. I was denied by Matthew Casey a loaner. I requested to speak with the manager. I was told " Mam he is just going to tell you the same thing." I was introduced to Michael Kratschmer whom told me the same thing, said to me to look on the back of the wall where a host of keys were hanging. He said Mam all those keys are for people whom had to leave their car here and they have the same problem as you, none of them are acting like you ( my act: Sir I can not leave my car here, I do not have another car. I am due at a graduation, Sir I need a loaner and of course it was a firm- I can't. I guess a No is rude) and that Hyundai has not given me any loaners to give anyone else. I was told that they would fill my car up with oil and give me a couple of bottles in case I needed more oil and to return the car to the shop when I get back in town. I further asked more questions about my car situation and that is when I learned about the consumption problem. I will say this, In bringing my car to the dealership and spending this kind of money for maintenance. I would expect accuracy and better customer service. I understand busy, overwhelming, customers wanting miracles, not enough help. I work in healthcare and deal with the same thing. It is person at a time, one problem at a time. How you treat people make a big difference in any industry. Word of mouth is the best marketing. This type of treatment from a manager will bring a business down. I need to take my car back in and do not feel comfortable returning. Original findings had my car there 3 days no clear explanation and I had to beg for my car back. I pay a high car note, I do not have money for a rental car. Service at this location is very disappointing. More

Family Hyundai is efficient, effective, and excellent. They are always available and leave several opportunities for communication about your vehicle. I am always pleased with the service. They are always available and leave several opportunities for communication about your vehicle. I am always pleased with the service. More

Excellent customer service! Staff was very friendly and thorough. The facility was clean and comfortable. I will definitely be returning for all my future service needs. 5 stars hands down! thorough. The facility was clean and comfortable. I will definitely be returning for all my future service needs. 5 stars hands down! More

You keep sending me emails for my husband after I repeatedly called and gave you his email. This has been going on since January.Please send him, not me the emails. Take the time to update the inform repeatedly called and gave you his email. This has been going on since January.Please send him, not me the emails. Take the time to update the information when I called. More

A couple weeks ago I took my vehicle in for an oil change and tire check. The following week I turn on my air conditioner and it made noises and no cool air flowed. I took it in again to have it check a d wa and tire check. The following week I turn on my air conditioner and it made noises and no cool air flowed. I took it in again to have it check a d was told I needed a part replaced but it had to be ordered so I’ll hopefully will be taking it back soon to have the part installed. More

Dealer had car for over 2 hours. I had to pick up a party at a nearby airport so I asked the service rep if either I could have my car back or get a loaner to drive to the airport, pick up my party and then at a nearby airport so I asked the service rep if either I could have my car back or get a loaner to drive to the airport, pick up my party and then come right back. He informed me that they don't have any loaners and that i should take my car as they can't fix it (my appointment was at 11:00, it was now 1:45. I got no service here. More