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5,819 Reviews of Family Hyundai - Service Center
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Verified Customer
March 30, 2021
I wish that I would have better things to say but I don't. I purchased my vehicle 2020 Hyundai Palisade on February 27th and since then I have had it in my possession for a total of 6 days over the las don't. I purchased my vehicle 2020 Hyundai Palisade on February 27th and since then I have had it in my possession for a total of 6 days over the last month. Today March 30th it is back in the shop still working on the same issue I have had since February 27th. There is something wrong with the FCA sensor that no one can seem to figure out. I can't even enjoy my new car because it's been at Family Hyundai more than I have had it. I have spent more time in their loaner cars than my own new car. I am so exhausted with this already. When does it end? I keep taking it back for the same FCA issue and I keep getting told it's all fixed and the moment I drive it the FCA radar blocked error pops up. I will say that Ricky Gushi has gone above and beyond what he can do for me in getting 4 out 5 issues fixed. If I had purchased a brand new car with no issues my recommendation would have been a lot higher and I would have nothing negative to say because initially I had a great experience until I got home and uncovered all the issues this car had. More
by VANESSAMUNOZ083
Employees Worked With
March 30, 2021
I would not recommend this location at all. Especially for service your better off going to a auto shop or junk yard. The service employees sucks Micheal Krat and the manager TJ Schmidt. I had a issue the for service your better off going to a auto shop or junk yard. The service employees sucks Micheal Krat and the manager TJ Schmidt. I had a issue the other day. I was told to only talk to TJ Schmidt because he is the service manager I called to speak with him, when I called today a lady picked up and said he is busy at the moment and he will call me back. Someone else called me back 2 hours later which was NOT TJ Schmidt after I spoke with another employee Micheal Krat he was also very disrespectful and rude. This place is a total rip off please don’t take your car here for service anything. I’m guessing the manager TJ Schmidt did not want to speak with me because I still have yet to speak with him and to me that is very unprofessional. I’m paying you guys money and I asked to speak to the service manager and unfortunately the service manager did not want to speak with me if I could give this place NEGATIVE stars I definitely would. More
by TIARA56H
March 28, 2021
I got an oil change at your dealership for my Hyundai Accent. I had a coupon which helped bring the bill down a little. I was glad it only took an hour to do my oil change, as the last time I had it cha Accent. I had a coupon which helped bring the bill down a little. I was glad it only took an hour to do my oil change, as the last time I had it changed there it took a couple hours. I will continue to get my oil change at Family Hyundai as long as I have a coupon. The service was good. The only downfall was when I asked the service Davy if they can check an issue I'm having with my car he said they can't on the weekend. He said my issue needed to be taken care of during the week. I asked him if I could drop it off the night before my appointment, he said I can but they don't have any cars for me to use to go to work. I work 2 jobs Monday-Friday 6am-6:30pm. I was a bit upset about that. When I called to make my oil change appointment they told me on the phone they can look at the issue I'm having with my car, then when I get to the dealership for my appointment I was told that they can only look at my issue during the week. So I was told one thing on the phone and another thing when I came to the dealership. More
by Penny K
Employees Worked With
Tom Salin
March 28, 2021
You continue to be a 5 star customer service facility. Professional,courteous, friendly,above and beyond, and just the best. whoever is training the staff needs to be commended. Professional,courteous, friendly,above and beyond, and just the best. whoever is training the staff needs to be commended. More
by RONESS
Employees Worked With
March 27, 2021
I went in for an oil change and recall repair, and was in and out in less than 2 hours. They even washed my car! Everyone was friendly and helpful! and out in less than 2 hours. They even washed my car! Everyone was friendly and helpful! More
by Trfrit
Employees Worked With
March 26, 2021
Great service with Mike . He answered my questions honesty, which I appreciated. Scheduled my appointment on line and he did a great job getting it done within an hour. honesty, which I appreciated. Scheduled my appointment on line and he did a great job getting it done within an hour. More
by J.Proper
Employees Worked With
Michael Majchrowic
March 26, 2021
Great time management. Friendly staff from the advisor to the cashier. The quality of work was beyond excellent. Will definitely continue to service my car there to the cashier. The quality of work was beyond excellent. Will definitely continue to service my car there More
by WYVELLCOOLEY
March 26, 2021
Just bought a 2021 Genesis G90 and the experience was awesome! Larry took care of my every issue, Colin saw me get through small service issues and a loaner worked it out flawlessly, and Al assured me th awesome! Larry took care of my every issue, Colin saw me get through small service issues and a loaner worked it out flawlessly, and Al assured me that my new baby was in the best of care! Overall, it was an excellent buying experience. Thanks for treating me like FAMILY! More
by MRGUMBIE57
