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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,825 Reviews

5,825 Reviews of Family Hyundai - Service Center

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March 04, 2021

Had a tail-lightout. Tom got me in the same day I called and had me back out in less than an hour. I was very pleased. More

by NANCYPAROUBEK
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 05, 2021 -

Family Hyundai responded

Nancy, Thanks for sharing your thoughts about your experience working with Tom here at Family Hyundai. We appreciate your business and hope to see you again soon!

March 04, 2021

The service department can be a better help in finding issues with your Vehicle only want to repair what you went in forDid you tell them you have more than one issues they tell you we are all booked swam More

by slickrick4049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 22, 2021 -

Family Hyundai responded

Rick, Would it be possible to have someone from our management team reach out to you to discuss this? Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 22, 2021 -

slickrick4049 responded

Yes

March 03, 2021

The staff was very friendly and worked hard to get my vehicle back to me quickly while performing quality service. The vehicle was returned clean and well cared for. Thank you! More

by anne1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 03, 2021 -

Family Hyundai responded

Thank you, Anne, for taking the time to leave us this fabulous review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 03, 2021

Thanks for taking care of my car and ensuring that my family and I are safe in it... We appreciate the honesty regarding what services are legitimately needed as well. More

by JenniferLynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business here at Family Hyundai, Jennifer!

March 03, 2021

Tom is awesome. Tom is the reason we go to Family Hyundai to service our cars. No matter our problem Tom will find the solution. More

by Bobviravec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 03, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Tom and our team. We're glad to hear they delivered such a great experience, and we look forward to seeing you next time!

March 02, 2021

My Car brakes got fixed. The guy helping me was supposed to call my warranty company to see if a pulley repair was covered. He told me, he tried calling and couldn't reach anyone. My car was there 4 more d More

by Robinspearmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan
Mar 19, 2021 -

Family Hyundai responded

Robin, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize for the warranty information delay. We will share your comments with Bryan and our team, and we look forward to working with you again.

February 28, 2021

Tom is one of the best service people you have! He is always friendly and honest about the important needs to my car. Definitely my go to place for service! More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 28, 2021 -

Family Hyundai responded

Thank you, Rich, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again.

February 27, 2021

Family Hyundai is the place my whole family buys and services all our Hyundai's. Great selection of vehicles and a really Great Service department! More

by LBFM22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 28, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 27, 2021

When I arrived, the service department was hopping! Even though I was early for my appointment, my car was serviced promptly. Colin was professional and friendly.! More

by LOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2021 -

Family Hyundai responded

Thanks, Lou, for sharing your thoughts about your experience with our service team here at Family Hyundai. We appreciate your business and hope to see you again soon!

February 27, 2021

I always receive EXCELLENT service from FamilyHyundai. I always receive EXCELLENT service from Family Hyundai. From the second you walk in...cashier and beyond walking out after service has been completed More

by LAGING.JEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 28, 2021 -

Family Hyundai responded

Jen, we appreciate your business and our team looks forward to serving you again soon!

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