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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

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March 03, 2021

Thanks for taking care of my car and ensuring that my family and I are safe in it... We appreciate the honesty regarding what services are legitimately needed as well. More

by JenniferLynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business here at Family Hyundai, Jennifer!

March 02, 2021

My Car brakes got fixed. The guy helping me was supposed to call my warranty company to see if a pulley repair was covered. He told me, he tried calling and couldn't reach anyone. My car was there 4 more d More

by Robinspearmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan
Mar 19, 2021 -

Family Hyundai responded

Robin, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize for the warranty information delay. We will share your comments with Bryan and our team, and we look forward to working with you again.

February 28, 2021

Tom is one of the best service people you have! He is always friendly and honest about the important needs to my car. Definitely my go to place for service! More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 28, 2021 -

Family Hyundai responded

Thank you, Rich, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again.

February 27, 2021

I always receive EXCELLENT service from FamilyHyundai. I always receive EXCELLENT service from Family Hyundai. From the second you walk in...cashier and beyond walking out after service has been completed More

by LAGING.JEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 28, 2021 -

Family Hyundai responded

Jen, we appreciate your business and our team looks forward to serving you again soon!

February 27, 2021

When I arrived, the service department was hopping! Even though I was early for my appointment, my car was serviced promptly. Colin was professional and friendly.! More

by LOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2021 -

Family Hyundai responded

Thanks, Lou, for sharing your thoughts about your experience with our service team here at Family Hyundai. We appreciate your business and hope to see you again soon!

February 27, 2021

Family Hyundai is the place my whole family buys and services all our Hyundai's. Great selection of vehicles and a really Great Service department! More

by LBFM22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 28, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 26, 2021

Great service as usual. Came in for an oil change and had that along with 34 point inspection and car wash in less than an hour. More

by Paulbrackman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Family Hyundai responded

Paul, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and our service team were able to not have to keep you here too long. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 26, 2021

I have always loved this dealer, therefore the 4. BUT, this time my car took 7 days due to computer hack. I should have been told before towing it there that it would be days, as they knew at that point. More

by deb.frawley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2021

Service immediately, informed of maintenance issue. Service completed immediately. Technician was very professional. Usually get a car wash which really puts a top on great service. More

by ROSBRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Feb 26, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 25, 2021

My appointment was taken on time. Mike was professional and even helped me set up my new phone to my car. I was very pleased with the service. More

by JOY2CLIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Family Hyundai responded

Thank you for your feedback and kind words for Mike. We appreciate your business and our team looks forward to serving you again soon!

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