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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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February 07, 2021

For some reason, my door handles keep coming off. Tom took great care of me and he had them put my new wipers on that were not part of the visit. I choose this dealership because of the service I receive More

by angela67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 07, 2021 -

Family Hyundai responded

Thank you so much for your kind words for Tom, and for taking the time to leave us this wonderful feedback!

February 07, 2021

I was blamed me for having a non functional cable just bought this new Data cable 3.2 usb gen 2. No help at all. More

by YeyitoRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Schultz
Feb 24, 2021 -

Family Hyundai responded

Yeyito, We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

Feb 17, 2022 -

YeyitoRN responded

I tried it was not fixed

February 07, 2021

I went in for just an oil change but needed a few more services. Great service all around and Rubin was great! The pricing is a bit steep but I’m sure it’s comparable with other dealers, plus every third More

by JOSHELLEGILDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin
Feb 07, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we look forward to serving you next time!

February 07, 2021

Had a problem with my brand new vehicle but the staff there took good care of the vehicle and got it all fixed...took a little longer than I expected but technically wasn't their fault. I appreciated the More

by ANEWJOY14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out and resolve the issue to your satisfaction. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai, we look forward to seeing you again!

February 06, 2021

Bryan in Service was very helpful and courteous. Service was completed ontime and very professional. Keep up the great work. Vehicle was returned very clean. More

by nonnady
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian - Service writer
Feb 07, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 06, 2021

Colin made sure that he understood all of my vehicle Colin made sure that he understood all of my vehicle concerns, and all were properly addressed. The Drop-off and Pick-up was Covid safe. More

by Sonata09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Family Hyundai responded

Thank you for your review and kind words for Colin. We appreciate your business and our team looks forward to serving you again soon!

February 05, 2021

They were AMAZING!!!!!Tom took such great care of me and They were AMAZING!!!!! Tom took such great care of me and kept me informed at all times with what was being done with my car. Thank you so much for More

by CARYNDEMCHUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 06, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and the team were able to help, and we hope to see you again!

February 05, 2021

Called and made an appointment for the recall and added a tire rotation. Get there for my appointment only to be told the parts for the recall aren't in. My question is, why wasn't I informed when I made t More

by Tusconfam
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 22, 2021 -

Tusconfam responded

I will be reaching out again to make the appointment for the recall, eventhough I was told I would be on the call list when the parts came in, which I have not gotten the call. 🤷‍♀️

February 05, 2021

colin rocks..very polite. he has a lot on his hands with customers and seems like he handles it like a champ..if our car needs help, you got it..hopefully not though. More

by saldog424
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Colin here at Family Hyundai. We appreciate your business and hope to see you again soon!

February 04, 2021

Great experience!!! Everything worked great. Service was quick and fast and friendly. I was very happy with my latest visit. I appreciate having a great experience. More

by Practical car guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krzis
Feb 04, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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