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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,832 Reviews

5,832 Reviews of Family Hyundai - Service Center

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January 28, 2021

As always I was very pleased with my service. Tom Salin in service was very helpful and polite. The area was very clean and all the employees where very helpful More

by beg647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 29, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 28, 2021

I came in, waited, for my repair, and was out within the hour. The Service department is always polite, professional, and very communicative throughout the waiting process. More

by ADAMS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Family Hyundai responded

Thank you, Adam, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 28, 2021

I bring my truck here for oil changes. They are always courteous and prompt. Everyone was wearing their masks, and there were two employees dedicated to constantly cleaning any/all surfaces that consumer More

by rjmil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATT CASEY, Eric Kratschmer
Jan 28, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 27, 2021

I came in for maintenance without an appointment, and I was pleased that I was able to be accommodated. During the visit, I was informed about the need to replace my tires, which was helpful. More

by ssquillin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Prindle
Jan 27, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

January 27, 2021

I am so happy my mom found this place. I really enjoy coming here as weird as that sounds. Everyone is so helpful and upbeat, especially with this pandemic going on. More

by cgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben
Jan 27, 2021 -

Family Hyundai responded

It's great to hear that Ruben was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

January 26, 2021

Great and friendly customer service by Colin and service department. Car issue was addressed and fixed same day. The service was performed pretty quickly. Great job by all! More

by joseph978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Family Hyundai responded

Joseph, thanks for sharing your thoughts about your experience with Colin and our service team here at Family Hyundai. We appreciate your business and hope to see you again soon!

January 26, 2021

I came in for an oil change and new battery. They did an inspection and found out that I needed rear brakes and rotors badly. I am so grateful because I would not have known otherwise. I start a new job 3 More

by TRACEYMARTIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin and the team were able to help, and we hope to see you again!

January 24, 2021

Very honest and fair. When called me to let me know what other work might be needed, was not pushy. Honest that it could wait. More

by happyrnholly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2021 -

Family Hyundai responded

Holly, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai. Thank you for being a front line worker we appreciate all you RN are doing!

January 23, 2021

Associate told me my car was ready but when I got outside I couldn't fine my vehicle. I went back inside had to find an Associate to help me find my vehicle usually I get exsorted to my vehicle service that More

by aliicaharper002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

January 23, 2021

I been come out to family Hyundai for all my car services I bought my car from there so I trust you guys for the best recommendation for my car More

by tracy_harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 23, 2021 -

Family Hyundai responded

Thank you, Tracy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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