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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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December 28, 2020

I didn’t expect a free oil change but I got one! I was very thankful and pleasantly surprised when I picked up my car. More

by LIV1594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Dec 28, 2020 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

December 27, 2020

Family Hyundai always provide me with exceptional service. The service performed on my vehicle was fast and efficient. The employees that work in the service department are always friendly and ver More

by plparrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 26, 2020

Service was fine but I took a clean car in and got back a car that was washed not dryer water spots all over. Had to take it to my car wash again to get the water off. Also gave the service writer a coupon f More

by COLDSHOTMAMA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Dec 28, 2020 -

Family Hyundai responded

Thank you for taking the time to submit a review. We are so glad we could assist you with your car's service. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash and the tire rotation. If you would like to further discuss your concerns, feel free to reach out to management at your convenience.

December 26, 2020

Family Hyundai provides me with EXCEPTIONAL Service. This trip, I had an issue that they were able to make sure I didn't have to pay for out of my pocket. What a blessing. More

by angela67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Dec 28, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again, Angela!

December 26, 2020

FamilyHyundai is the best place for me to get my car serviced the fast efficient and and friendlyI love the attention it to give to their customers More

by COBBS.BARBARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Family Hyundai responded

Thanks, Barbara, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 24, 2020

Always great service. Employees are always nice and helpful. Tom is always available and helpful. Definitely will buy my next car here. Very helpful and nice More

by BTWINKLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Dec 26, 2020 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tom to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

December 24, 2020

The staff at Family Hyundai are always very responsive and professional. Listens to what you want done and doesn't push unnecessary service. Good job More

by BARBILLING
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 26, 2020 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 24, 2020

Great work, professional staff! Even though was the holiday season, the wait was not long all protocols were followed per the Pandemic. Will be back! More

by denise5610
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 26, 2020 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We appreciate your review, and business, Denise!

December 23, 2020

Excellent service as always. I discovered a dead battery on Sunday 12/20. On Monday I called Tom Salin to find out if Family could replace the battery that same day despite having no appointment. I told T More

by EDWARDSCULLY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 26, 2020 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

December 23, 2020

I've been using the service department for the last 15 or so years. Everyone is thoughtful and courteous. Prompt. Service sis always done right the first time. More

by W_SWIATEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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