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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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December 23, 2020

Got there appointment was on time no waiting and got the truck serviced within hour They also washed my truck and cleaned tires. Definitely will be back More

by MROCHE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Dec 23, 2020 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

December 23, 2020

I want to thank the staff for their kindness during the time I had my car there. All the staff was kind and considerate. Thank you Hyundai staff for all your hard work. More

by JEANBOG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred, Tom Salin, Eric Kratschmer
Dec 23, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 22, 2020

They were very helpful and professional and the estimate on the time needed was right on and within the price estimate quoted to me.. very well done More

by RADAMS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Dec 23, 2020 -

Family Hyundai responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

December 22, 2020

Tom is great in the service department. Always polite and explains everything clearly. He is definitely an asset to the company and the dealership. Very glad to be working with him. More

by fpolicicchio3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 23, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Tom and the team here at Family Hyundai. We appreciate your business and look forward to seeing you again!

December 21, 2020

I brought my vehicle in for a factory recall and they did not care after i did not want any other service done. Very disappointing. I felt this way when i was in to buy a car there also. More

by Jzieler
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Family Hyundai responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

December 21, 2020

As usual the service was outstanding. Got my vehicle checked. Was informed they would have to keep it. I was given a loaner and with 2 days my vehicle was repaired. Thanks. Ralph. More

by tonyblack1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 21, 2020 -

Family Hyundai responded

Thank you so much for your excellent review, Ralph! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

December 19, 2020

Tom has been my service manager for years and many miles. Always great to be welcomed by my first name when I drive in. Keep up the great work! More

by MUGUAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 21, 2020 -

Family Hyundai responded

Thank you for your review and kind words for Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai!

December 18, 2020

Great Service as usual from Tom Salin! I know my car is taken care of! Having that appointment ready really quickens the process and having the text option available is a great idea! More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 18, 2020 -

Family Hyundai responded

We are very happy to hear that Tom and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 18, 2020

Family Hyundai provides quick and efficient service every time I come in for an oil change. The staff are friendly and helpful, and are happy to answer any questions I have! More

by rochkussamantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 17, 2020

I had an appt and got waited on promptly. I planned to site outside so I was very glad that the benches were out there. Work was completed and it turned out to be my free oil change which was nice. More

by KLMFEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krzis Czapka
Dec 18, 2020 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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