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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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December 17, 2020

Everyone is attentive , very polite a pleasure to do business with. Service was done on my Tuscan very happy. Everything was done in a fast , and very efficient manner. Thanks Again. More

by DEBELLA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Dec 18, 2020 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 16, 2020

Disappointed that I did not receive my vehicle inspection report as is the norm. Also vehicle interior was not vacuumed or wiped down as is the norm More

by KGT Guy
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2021 -

Family Hyundai responded

Hello Chuck, Thank you for your feedback and someone from our management team will be in touch with you shortly.

December 16, 2020

Noticed when I got home grease Mark's on roof of car and wheels. I did tell the service advisor car did not need washed. Did not have them before. More

by KEYSER4216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2020

Very efficient in getting my car in, and very prompt to call and let me know that the job was done. Excellent across the board! More

by JANBARANEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Dec 15, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 13, 2020

Fast and courteous service from Tom! My car was in and out with no problems and he is always helpful with any questions I have. More

by LEE1769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 15, 2020 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 12, 2020

For the first time I am very disappointed with the service department. Every other time that I have taken my car in they do a ten point check of various functions of the car (brakes, lights, etc.) Th More

by MM-MM-44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
matthew casey
Dec 30, 2020 -

Family Hyundai responded

We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns.

December 11, 2020

I really thought the tech would have called me to tell me I needed a light replaced and that they needed to wait several hours for my tires. He had my phone number to do so. This is the first time I was di More

by CWOJCIK17
Recommend Dealer
No
Employees Worked With
Fred
Dec 29, 2020 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at Family Hyundai. Would you mind sending us a message so we can learn more about your visit?

December 11, 2020

I was greeted and service was done in a timely manner. Service was discussed prior as well as pricing. No surprises. Great and friendly service More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2020 -

Family Hyundai responded

Thank you for your very kind review, Lisa! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

December 10, 2020

Process went very smoothly. Tom was professional and courteous. I was out of there a lot quicker than I expected. You should have coffee or water available in the waiting area. More

by harvlp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 10, 2020 -

Family Hyundai responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are happy that you found your experience with Tom to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

December 10, 2020

The dealership has always taken care of me for the most part. I have only had one not so good experience in the past were they dropped the ball, otherwise the service department has been great. Tom has bee More

by drozouf2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 11, 2020 -

Family Hyundai responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and our team and don't hesitate to let us know if we can be of further assistance.

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