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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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December 05, 2020

Always great friendly service. Every visit I’m always in and right out. If a problem occur, they look and quickly fix the problem. Thank you for an amazing courteous experience, More

by KENYATTA_1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 05, 2020

Family Hyundai was quick and precise when fixing my car. Their staff was friendly and professional. They were quick to get back to me when I had a question or needed information. More

by MMUSZYNSKI28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Dec 07, 2020 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

December 04, 2020

Love Family Hyundai. Staff and workers are always very helpful and friendly. Highly recommend! I already plan to buy my next vehicle from them. Thanks, More

by MICHELLE.BYRDAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan, Tom Salin
Dec 04, 2020 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 04, 2020

Excellent and timely service. Tom and team did another great job at providing an excellent customer experience/ There is no better service team than the one at Family Hyundai More

by DALP15706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 07, 2020 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and the rest of our team met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 04, 2020

As always, Family Hyundai is always providing professionalism and courtesy to their customers. Tom in Service is exceptional and works hard to find the best available discount for you. As a Loyal More

by BERNARDCONLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 07, 2020 -

Family Hyundai responded

Thank you, Bernard! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 04, 2020

It sucks the vehicles aren’t washed properly or dried. It was extremely dusty still. Especially after an service I’d think a better wash would of occurred. More

by taswas92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Family Hyundai responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

December 03, 2020

Overall I’ve always had a good experience with Family Hyundai. They got me in and checked on the items I requested and serviced my vehicle in a timely manner. More

by mmichelen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 04, 2020 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 02, 2020

Every time I bring my vehicle in, they never put fluid in my vehicle. I thought that they were supposed to check and see what fluids needs to be added. I am highly disappointed, and I probably will go somewh More

by DIANESHANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know who service my vehicle.
Dec 19, 2020 -

Family Hyundai responded

Hello Diane, Please allow us to better service you. Do you have availability to come in so that we can top off all necessary fluids? I will make sure that this never happens again. Thank you for your continued business and please reach out to me if there is ever an issue moving forward. Thank you very much, TJ Schmitt, Service Director, 708-444-7100.

December 02, 2020

Mike made the Hyundai buy back easy and quick. He was cordial, pleasant and professional. I enjoyed working with him on this issue. I look forward to working with him again. More

by POINTOFORIGIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Mike and the rest of our team. We're glad to hear we delivered such a great experience!

December 01, 2020

Collin is always super sweet. Got me in and out, I had to get to work and he made everything fast and easy so I wouldn’t be there all day. More

by DEXIJAIMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Family Hyundai responded

It's great to hear that Colin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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