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5,840 Reviews of Family Hyundai - Service Center
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November 05, 2020
had oil change done it was very easy to set up appointment the friendly service people from start to finish was fantastic keep up the good work appointment the friendly service people from start to finish was fantastic keep up the good work More
by TAD.D
Verified CustomerNovember 04, 2020
I had an issue with my remote start and I had got their at 9 a.m. and had to wait until 2 p.m. for them to tell me they were ordering a new one. Also I was very disappoint that the car drivers were gett at 9 a.m. and had to wait until 2 p.m. for them to tell me they were ordering a new one. Also I was very disappoint that the car drivers were getting in and out of cars with out PPE equipment.nto o More
by MARIATRAVIS
Employees Worked With
Fred or Frank
November 04, 2020
By no fault of the service rep Tom, SI scheduled a By no fault of the service rep Tom, S I scheduled a recall service appointment online well in advance, only to arrive early (6:30am) for a 7:00 am ap By no fault of the service rep Tom, S I scheduled a recall service appointment online well in advance, only to arrive early (6:30am) for a 7:00 am appointment, Get notified at 8:00 am that the parts were not available and that I would have to rescheduled once the parts were in.- this is a 45 minute commute to the dealership! It was brought to my attention that I did not set my service appointment up with service department and the agent that monitors the online scheduling of service was not doing there job and missed my recall order. Why offer online scheduling then. Convenience, has wasted my time because now I have to make another trip and take more time off of work. I get things happen, things fall through the crack but this very inconvenient and unappreciated. As a customer Make sure you double check your service appointment especially if there are parts involved. Sorry just does not cover it. More
by BMTORRES67
Employees Worked With
Tom Salin
November 04, 2020
As always, the service delivered from the family was the best. Mike made sure my car was taken care property. The service is always the best best. Mike made sure my car was taken care property. The service is always the best More
by PKARENPONDER
Employees Worked With
November 03, 2020
Great service, Mike took care of me in no time. I would recommend this dealer to anyone for sales and service. I will be back to Gamily Hyundai again! recommend this dealer to anyone for sales and service. I will be back to Gamily Hyundai again! More
by TINK737
Employees Worked With
November 03, 2020
Scheduling service was easy on line and everyone in service department went out of their way to be helpful even though they were very busy. service department went out of their way to be helpful even though they were very busy. More
by ayrshire2
Employees Worked With
November 02, 2020
I'm happy with requesting that I have my front brakes change out, no matter if there was some more wear on the old brake pads.......I'm happy because I do not feel or hear the rubbing sound on my front b change out, no matter if there was some more wear on the old brake pads.......I'm happy because I do not feel or hear the rubbing sound on my front brakes........Thank you. More
by MARGIE9446
Employees Worked With
Michael Majchrowic
November 01, 2020
Another great experience with Tom and the service department. My airbag warning light came on on a Wednesday. Called Tom and got the car in the shop Friday morning with the Genesis car care package. department. My airbag warning light came on on a Wednesday. Called Tom and got the car in the shop Friday morning with the Genesis car care package. Paul came and picked up my car and dropped off a free G80 loaner. Got a call back in an hour and Tom said that the passenger side front air bag needed to be replaced. Tom needed to order an airbag and said that I should keep the loaner due to the safety issue. It took almost a week to get the airbag delivered. The repair was completed the following Friday morning and I got my G80 back in fine condition, with Paul exchanging vehicles at my house. Thanks for keeping me safe. More
by lis0118
Employees Worked With
Paul the valet., Tom Salin
