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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,840 Reviews

5,840 Reviews of Family Hyundai - Service Center

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October 09, 2020

I was very pleased with the service and the cleanliness of the waiting area, My advisor Colin Simmons was very helpful and courteous. My only complaint was the car was not dried when the wash was complet More

by zdxm09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Family Hyundai responded

Thank you for your business and this review! We're happy to hear that Colin demonstrated our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 09, 2020

Service was very good and quick everyone was very professional and friendly came in with out appointment the service department still accepted me the time i was quoted was less then I thought it woul More

by EDATIQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 09, 2020

I came in off the street for an oil change and was taken care of right away. They even rinsed my car for me. Everyone is always very friendly at this dealer. I absolutely love my Kona!!!! We have had Elant More

by SAKAPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 08, 2020

The service is always excellent i went there for a remote starter and they even cleaned the car as always and they explained how to use It in detail More

by DEWALLACE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Family Hyundai responded

Hello, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 08, 2020

Service is always great!!!!!! Mike takes the time to answer all of my questions. There was another young man that assisted we as well. He too was very kind. They remembered that they owed me for a co More

by FRIEDAJ1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Family Hyundai responded

Frieda, Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

October 08, 2020

Friendly curious trustworthy knowledgeable had a good experience at the dealership with the sale and service department and management keep up the good work it pays off More

by MSCOTT329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come! Congratulations on your new vehicle!

October 07, 2020

Slow as usual for an oil change /rotate. Not the techs faults, i make an appt which means NOTHING and it still takes 1.5 hours. This is why people go to quick lube places.. Their handling of COVID is a j More

by truckin22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Oct 25, 2020 -

Family Hyundai responded

We're sorry for the experience you had at the dealership and appreciate you bringing this to our attention.

October 06, 2020

I was very pleased with the service I got in the timely manner that I got my car back And with the final result Will come back More

by JERRYMCCARTHY26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 06, 2020 -

Family Hyundai responded

Thank you, Jerry, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2020

Brought car in for noise was not fixed they are just throwing parts at it. also scratched my driver side mirror I told them about it they asked me if I wanted them to do something about it...shouldn't e More

by RAM500HP09
Recommend Dealer
No
Employees Worked With
No need to throw someone off the bus
Oct 22, 2020 -

Family Hyundai responded

Thank you for this feedback. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you would like to discuss further, please feel free to reach out directly.

October 05, 2020

Great service, as usual. The wait wasn’t that long. Everything requested taken care of in a timely manner. Staff professional and courteous. Great job. More

by denise5610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Oct 05, 2020 -

Family Hyundai responded

Hi Denise, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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