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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,854 Reviews

5,854 Reviews of Family Hyundai - Service Center

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August 21, 2020

Everyone was very helpful and the work on my car was done quickly. The work is top notch and I was given a loaner car while the work was being done which is super convenient. Would definitely recommend! More

by ashleyrogers0228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal , Tom Salin, Eric Kratschmer
Aug 22, 2020 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

August 20, 2020

Terrific experience in service as usual!!! The staff was courteous. They listened to my concerns, addressed and corrected them for me!!! Top notch service and a great facility! More

by Toni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal , Eric Kratschmer
Aug 21, 2020 -

Family Hyundai responded

Thank you so much, Toni, for your kind words, and for taking the time to leave us this wonderful feedback!

August 20, 2020

I got excellent service this time!!! I didn't have an appointment-and my warning light came on-saying my left front tire was loosing pressure-and I just drove in and they waited on me right away-and took More

by DRWHO7154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 21, 2020 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 20, 2020

I had my grandson bring ,u Tucson in for an oil change and rotation of the tires ad it was done on a timely basis. Thank you very much. More

by YVONNE7
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Aug 21, 2020 -

Family Hyundai responded

Thank you so much, Yvonne, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

August 20, 2020

After purchase brought vehicle in for paint and rust protection service. Tom Salin secured a courtesy vehicle for me and service was completed in a timely fashion. It was a very busy day, Tom was profes More

by NEW2CHAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 21, 2020 -

Family Hyundai responded

Thank you for the kind words for Tom in our service department! We look forward to sharing your compliments with him and the rest of our team. Please don't hesitate to let us know if we can be of further assistance.

August 20, 2020

The attention to social distancing and masks made me feel very comfortable with my stay in the waiting room. Service has always been excellent at Family Hyundai! More

by sandypatsea93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Aug 21, 2020 -

Family Hyundai responded

Thank you, Sandy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 20, 2020

Went in for an oil change and they failed to check tire pressure again, for the third time in a row now. Not at all happy. More

by MORGANZEEEEK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Family Hyundai responded

Hello Morgan, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind reaching out to us at your convenience.

August 20, 2020

Two wheels were replaced under factory warranty. Two wheels were replaced under factory warranty. When I got home after waiting over 2 hours to have the wheels balanced and mounted one of the More

by GFUSKYBLU
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Family Hyundai responded

Hello, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this.

August 20, 2020

As usual, the family service my vehicle with top notch service. I was in and out , as if I was the only one there/quick. The quality of service was excellent! More

by PKARENPONDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Aug 21, 2020 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 19, 2020

Went to dealer, without an appt for oil change, and tire rotation In and out in about 50 minutes. Very happy with experience. Brian, service manager very helpful. More

by jclimack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 19, 2020 -

Family Hyundai responded

Hello, Thanks for sharing your thoughts about your experience working with Brian here at Family Hyundai. We appreciate your business and hope to see you again soon!

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