Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,867 Reviews

5,867 Reviews of Family Hyundai - Service Center

Sort by
August 20, 2020

Two wheels were replaced under factory warranty. Two wheels were replaced under factory warranty. When I got home after waiting over 2 hours to have the wheels balanced and mounted one of the More

by GFUSKYBLU
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Family Hyundai responded

Hello, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this.

August 20, 2020

As usual, the family service my vehicle with top notch service. I was in and out , as if I was the only one there/quick. The quality of service was excellent! More

by PKARENPONDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Aug 21, 2020 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 19, 2020

Went to dealer, without an appt for oil change, and tire rotation In and out in about 50 minutes. Very happy with experience. Brian, service manager very helpful. More

by jclimack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 19, 2020 -

Family Hyundai responded

Hello, Thanks for sharing your thoughts about your experience working with Brian here at Family Hyundai. We appreciate your business and hope to see you again soon!

August 19, 2020

Courteous & Efficient as always. Drove in at 8:55, out the 10:00. Crystal kept me informed via text of progress and check out was quick. More

by LEFTY460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal, Tom Salin
Aug 20, 2020 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Crystal and the rest of our team. We're glad to hear we delivered such a great experience!

August 19, 2020

I blew my front tire had my car towed to family Hyundai. No charge for the row.they made sure I had a car to use until they fixed the tire on my car. Great people and caring More

by bulldozer004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Aug 20, 2020 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

August 16, 2020

I came into the dealership for an oil change, tire rotation, and 34 point inspection. The service department informed me that I severely needed brake pads and rotors. They said the rotors were rusted, More

by pperry
Recommend Dealer
No
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Sep 02, 2020 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

August 16, 2020

Maybe I didn't need a Tune up after all. The Car is Loud & Shakes Now for about 5 min. Now it sounds different the Engine louder More

by RHONDACHERISE69
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2020

We told them of a loose screw in the hatch, they didn't fix it. Went to pick up the car, showed them and they said we will have to reschedule. This is unacceptable. More

by dbc8226
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Sep 01, 2020 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this.

Sep 01, 2020 -

dbc8226 responded

Yes

August 14, 2020

Highly recommended Very courteous and professional employees. The service work performed is top quality. Never had a problem with service. Waiting room is always very More

by plparrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Aug 14, 2020 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 14, 2020

I called when I saw my tire pressure warning I came in and was a hour wait. But the issue was fixed. I'm pleased! They were fair, explained everything and I will be back again! More

by TRACEYMARTIN1
Recommend Dealer
Yes
Employees Worked With
Matthew I thought
Aug 14, 2020 -

Family Hyundai responded

Thank you, Tracey, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

...
428
...