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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,893 Reviews

5,893 Reviews of Family Hyundai - Service Center

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May 13, 2020

The service guys are great especially Mike and Tom always take care of my needs for my car and have it completed the time that they said More

by ANDY.SOLTYS69
Recommend Dealer
Yes
Employees Worked With
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 13, 2020 -

Family Hyundai responded

Hi Andy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 12, 2020

I have been a loyal customer for at least 15 or so years....never had an issue they could not resolve to MY satisfaction .why leave? More

by ddwars31
Recommend Dealer
Yes
Employees Worked With
Service - Brian ?
May 12, 2020 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 11, 2020

This last service was not good they didn't reset my system and they didn't inspect my car didn't clean it out they just changed my oil check the battery and tires that it More

by darlenebrown93
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Family Hyundai responded

Darlene, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 10, 2020

Customer service is good and they have good service and food and fast service and clean place and coffee and tv good chairs and nice people More

by KAMALSWEIS
Recommend Dealer
Yes
Employees Worked With
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Kuckelman, Leon Goldman, Eric Kratschmer
May 11, 2020 -

Family Hyundai responded

Kamal, We appreciate your business and our team looks forward to serving you again soon!

May 10, 2020

What's the point of an appointment when I had to just wait my turn with first come first serve oil changes? 2 hours of my life u could have made other arrangements. I'd rather go to jiffy lube. More

by TMCG44
Recommend Dealer
No
Employees Worked With
I have no idea who took care of me. A girl took my keys and returned them almost 2 hours later.
May 27, 2020 -

Family Hyundai responded

We are sorry that your experience did not match your expectations. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please feel free to reach out to our General Manager for any further comments or concerns.

May 09, 2020

Bryan in the service department was amazing! Not only did he help me navigate the issues I was having but got me in and out within the same day. I originally expected to not even be seen for about 5 days. I’ More

by JASONDKERN
Recommend Dealer
Yes
Employees Worked With
Bryan W Schultz
May 11, 2020 -

Family Hyundai responded

Jason, Thanks for sharing your thoughts about your experience working with Bryan and the Family Hyundai team. We appreciate your business and hope to see you again soon!

May 09, 2020

I am disabled and my car was complete. No one even came to the waiting area to tell me. I had to go and check on it after waiting 3 hours . More

by COLEMANZACHARY
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Family Hyundai responded

Zachary, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 09, 2020

Excellent experience, they kept me updated on issues related to my car. The contacted me on prices and progress. Gave me plenty of options to select from to get my car serviced properly. More

by joelthompson0
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Family Hyundai responded

Joel, Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 08, 2020

With the current pandemic situation, the dealership was very accommodating,the service was excellent and they made an effort to make sure the customers had social distance while waiting i More

by RDILGER25
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 09, 2020 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 08, 2020

Great service Amazing service. They picked up my car for an oil change. I''m 84 and not leaving my house because of the pandemic . Called my salesman {Ricky Gushi} More

by evkirscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who help with this in service, he called when they were thru, but I can't remember his name.
May 09, 2020 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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