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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,828 Reviews

5,828 Reviews of Family Hyundai - Service Center

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March 03, 2020

Excellent service and professional staff! Service wait was under an hour (oil change and check point review). I will be back for future service needs. More

by denise5610
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

Family Hyundai responded

Denise, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

March 01, 2020

Family Hyundai is definitely 'my go to' place when it comes to getting my car serviced. The staff is always friendly, professional, and accommodating. Service Adviser, Colin, was very courteous, knowled More

by K. Crawford
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2020 -

Family Hyundai responded

Hi, Thank you for your business and for this review. We're happy to hear Colin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 29, 2020

Every time I get my car serviced at Family Hyundai. I get good and friendly service. All questions I have on my car are always answered promptly and correctly.I was told that my car would be ready in about More

by Thomas Granoski
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2020 -

Family Hyundai responded

Hey Thomas, Thank you so much for taking the time to share your feedback with us. We are delighted to learn your questions are always answered quickly and correctly by our service team! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 29, 2020

Great service for oil change. Came in for an oil change and mentioned that I had a coupon but didn't have enough to use it. Mentioned that I received several $5.00 off but they al More

by DEF262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rich
Feb 29, 2020 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 29, 2020

Tire Replacemnet Came in with a flat tire due to a nail. Had to have the tire replaced. I had the wheel and tire package that I purchased with the car did not cost me More

by MSEDLAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't see the service rep I had I think Her name was Crystal
Feb 29, 2020 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit at Family Hyundai.

February 29, 2020

Not today. You did a 25 point inspection and did not go over it with me. When I called i was told to pick up the car and they would go over the report. I came in you brought me to the cashier and sent me o More

by WILCHRIS1
Recommend Dealer
No
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Family Hyundai responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

February 28, 2020

Was a little disappointed they said would only take few minutes and was much longer, also the service guy said to me 2x they will wash your car also and will look great. My car was so dirty and not washed More

by TATKENSON
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Family Hyundai responded

Thank you for reaching out in your review. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Sincerely, Family Hyundai

February 28, 2020

I have been going to Family Hyundai in Tinley Park, Illinois for car service because they are very professional, courteous, and always try to give me a fair price. The consultants try to give me existi More

by SLF
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim and Crystal
Feb 28, 2020 -

Family Hyundai responded

We are very happy to hear that you've had a consistently positive experience here at Family Hyundai! We sincerely value your business and look forward to your next visit.

February 28, 2020

Always a pleasant visit, the service is reliable and courteous. I know my vehicle is in top condition when they are done. I will keep doing business with Family. More

by JOHN_PUTZ
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 28, 2020 -

Family Hyundai responded

Hi John, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 28, 2020

Best Hyundai Service Dept Absolutely the most personable Service Manager and service writers I have ever experienced. Knowledgeable and pleasant whenever I've needed service. T More

by dr.fu75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 28, 2020 -

Family Hyundai responded

Thank you for the glowing review and kind words about Tom and our service staff! We truly appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai!

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