Family Hyundai - Service Center

Less than ideal Dropped my vehicle off for a service assessment (transmission and usb port) with a promise for a next day update. The service department did not call Dropped my vehicle off for a service assessment (transmission and usb port) with a promise for a next day update. The service department did not call the next day and the vehicle was still in the service center. I called the service department and could not reach a technician. I had to leave several messages before receiving a call back and update on the vehicle. The vehicle was kept for three days with no services performed. More

Very Comfortable Environment This was my first visit to Family Hyundai for recalls and I will be returning for service. I got processed it fast and the service rep was really nic This was my first visit to Family Hyundai for recalls and I will be returning for service. I got processed it fast and the service rep was really nice. The waiting area was clean, comfortable and welcoming. They offered free coffee, donuts and Wi-Fi. I was maybe there for about 1 1/2- 2 hours. I will be back!! More

After market work We were told that FH would need the vehicle for 2 days for the ceramic coating and under side protection. Vehicle was done a day early. Smooth experie We were told that FH would need the vehicle for 2 days for the ceramic coating and under side protection. Vehicle was done a day early. Smooth experience with this purchase and all others as well. Thanks to the whole crew! More

2nd appointment went well! For my second appointment everything was really good. Colin was informative and helpful. Also very caring. I just wish there was a loaner car availabl For my second appointment everything was really good. Colin was informative and helpful. Also very caring. I just wish there was a loaner car available but it’s okay. Everything was overall good. More

Oil change I had a good experience with my service technician Tom S. He always go the extra mile for my service needs. He also research my future need an advised I had a good experience with my service technician Tom S. He always go the extra mile for my service needs. He also research my future need an advised me what I would need on my next service appointment. More

Excellent job I had a wonderful experience at Family Hyundai during this last service visit. They performed an oil change, replacement of my steering wheel coupler I had a wonderful experience at Family Hyundai during this last service visit. They performed an oil change, replacement of my steering wheel coupler (which was still under warranty, and a recall on the engine software update was completed. I was so happy with their service and keeping me up to date on the completion of my car during the day. I'm especially happy that the steering wheel coupler was under warranty since it was an annoying sound happening in the cabin with every turn of the wheel. This fix has given me a new love for my 2013 Sonata. Thanks so much :) More

Awesome Experience Awesome Service Dept. Great service and prices, recommended repairs, friendly employees. In and out with no concerns. I even had an offer to purchas Awesome Service Dept. Great service and prices, recommended repairs, friendly employees. In and out with no concerns. I even had an offer to purchase my 2012 Sonata. More

GoodThat bad everybody was friendly Last visit they told me I needed a new battery and wanted to put one in I told them no same battery this visit they tell me it’s good what’s up with Last visit they told me I needed a new battery and wanted to put one in I told them no same battery this visit they tell me it’s good what’s up with that What’s up with the technicians More

Great srrvice Great service, did not fabricate non existent problems like experienced at another dealer . Not pushy at all , explained everything. Will purchase a Great service, did not fabricate non existent problems like experienced at another dealer . Not pushy at all , explained everything. Will purchase a car from them for sure. More

Recall, oil change and more Just want say thanks for the service I received - I never feel ripped off at Family Hyundai and always feel like the service advisors do their best to Just want say thanks for the service I received - I never feel ripped off at Family Hyundai and always feel like the service advisors do their best to explain things that need to be repaired/replaced in a non pushy way More