Family Hyundai - Service Center

Consistently excellent I have over 240,000 miles on my 2014 Ellantra so I am in the dealer for oil changes and to keep up on maintenance. Top-flight professional people ev I have over 240,000 miles on my 2014 Ellantra so I am in the dealer for oil changes and to keep up on maintenance. Top-flight professional people every time I am there More

Consistency of Excellence As always, Tom Salin in the Service Department is always helpful. From the initial scheduling of a appointment to the finalization of it. Family Hyund As always, Tom Salin in the Service Department is always helpful. From the initial scheduling of a appointment to the finalization of it. Family Hyundai has a all around professional staff that makes sure you are taken care of and leave as a satisfied family member. Colin Simmons is another exceptional Service Team Member who provides excellent service. Keep up the great service. More

Service Rep Very professional and friendly service personnel. Vehicle was in and out quicker than originally scheduled. Keep up your good work. I will be back in Very professional and friendly service personnel. Vehicle was in and out quicker than originally scheduled. Keep up your good work. I will be back in the future. More

Horrible customer service once the papers are signed I purchased a vehicle here on a Saturday, with the promise they would call Monday to paint a scratch on the car. Drove 2.5 hours home on less than 1/ I purchased a vehicle here on a Saturday, with the promise they would call Monday to paint a scratch on the car. Drove 2.5 hours home on less than 1/4 tank of gas to find out that the fuel door was broken. Called on Monday and they had an "oh well" attitude. It took several calls and a month to get a call back from the salesman for an appointment for the scratch, who tried to play it off like I didn't call him back when he never once called me. He told me I could bring the car in Tuesday for paint. I called 5 times that day and finally got a manager late afternoon, only to find out they don't have paint staff except on mondays and didn't know why my car was there. Absolutely horrible customer service and cannot seem to pick up the phone to return a call until the customer is angry. More

Easy Process I always go to Family for my oil changes and service updates. I've dealt with Tom, Colin & Mike each multiple times and they are always clear on commu I always go to Family for my oil changes and service updates. I've dealt with Tom, Colin & Mike each multiple times and they are always clear on communication and set realistic timeframes for my work. More

Very very bad The rim service that the dealer ship have to come out to repair the customers rims is very unprofessional they put my rim on not secure the nuts,they The rim service that the dealer ship have to come out to repair the customers rims is very unprofessional they put my rim on not secure the nuts,they wasn't all the way tighten which could have resulted in my death in a automobile accident because of the professionalism of the rim service people I'm a firefighter safety is always first. I just can't believe this happened to me I'm very disappointed with this dealership even though after I paid getting ready to leave and notice a bump sound underneath the car and Technician corrected the problem I appreciate Mr. Salin getting a technician to correct a find out what was wrong. More

We have bought 3 new cars @ Family Hyundai within 3 years! Dealer couldn't find the following issues: 1. Car still continued to make a rubbing sound. Appears to be on front passenger side while driving 20-25 Dealer couldn't find the following issues: 1. Car still continued to make a rubbing sound. Appears to be on front passenger side while driving 20-25 MPH. Same issue when taken in for service week of 12-2018. But this time I missed 2 days of work and a loaner was Not given to me for a second return trip to the Service Dept. 2. Brakes seem to make a grinding sound- the sound comes and goes. Note: My vehicle has almost 56,000 miles. The factory coverage ends @ 60,000 miles! More

Great Service It was a pleasure doing business with Family Hyundai. I was in and out within an hour. So far purchasing a Hyundai from Family Hyundai has been one o It was a pleasure doing business with Family Hyundai. I was in and out within an hour. So far purchasing a Hyundai from Family Hyundai has been one of the best decisions I’ve made. More

Oil Change Overall I've always had a good experience here. However, during the vehicle analysis I was told I needed something that had already been replaced. Bas Overall I've always had a good experience here. However, during the vehicle analysis I was told I needed something that had already been replaced. Based on that information, I took the vehicle back to the place I had it serviced at and they should me that what I was not was not correct. Moving forward I will now always get a second opinion. More

Fast, Efficient, Friendly We always feel welcome here. No pressure for extra services and the coffee is pretty good too. Having your car washed is a added plus. We always feel welcome here. No pressure for extra services and the coffee is pretty good too. Having your car washed is a added plus. More