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This rating includes all service center reviews, with more weight given to recent reviews.
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5,832 Reviews of Family Hyundai - Service Center
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January 18, 2024
Service is good, but getting through to a person to make an appointment is next to impossible. an appointment is next to impossible. More
by J.W.HOEKSTRA8200
Verified CustomerEmployees Worked With
January 18, 2024
Great Service! Staff is extremely professional and courteous. My car was returned cleaned. I appreciate the service Staff is extremely professional and courteous. My car was returned cleaned. I appreciate the service More
by ZWHITTLERMARTIN
Employees Worked With
January 18, 2024
My Car Was On The Lot From July to End of December . Minimum Communication And Updates Minimum Communication And Updates More
by KORSHEWATSON
Employees Worked With
January 17, 2024
Took forever to actually get someone to check you in, and then poor communication all around then poor communication all around More
by John Obrochta
January 17, 2024
Family Hyundai is a dealership that I recommend for sales and service. They are very professional. and service. They are very professional. More
by danielle9douglas
January 17, 2024
Poor experience with service department. made an appointment in mid-November for an appointment in mid-DECEMBER (over a MONTH OUT). Showed up, dropped off the car and explained symptoms, a made an appointment in mid-November for an appointment in mid-DECEMBER (over a MONTH OUT). Showed up, dropped off the car and explained symptoms, and never heard back for half the day. Calling during lunchtime, they claimed there was NO record of an appointment, and the car was being treated as a walk-in and would not be looked at for another week, and they did not bother to call and confirm this change in the plan of record. This is after calling the service manager and mentioning the exact dates and times the appointment was booked and re-confirmed in late november. More
by i3igpete
January 17, 2024
Need to make appointments easier to schedule-not being available for a month (or more) when called and not possible on-line are big issues when car maintenance needs to be performed (ie oil changes)! With available for a month (or more) when called and not possible on-line are big issues when car maintenance needs to be performed (ie oil changes)! With the issues of certain models burning oil a lot of miles can pile up in a month time, possibly causing more issues. More
by rich.satler
Employees Worked With
Matt
January 17, 2024
Unable to meet the need of its customers in providing customer support when vehicle displays technical errors. If vehicles display mechanical errors, they should immediately be placed for diagnostic revi customer support when vehicle displays technical errors. If vehicles display mechanical errors, they should immediately be placed for diagnostic review and customer provided a service vehicle if the car/truck must remain at the dealership. More
by mrs.lbryant
Employees Worked With
Spoke with over the phone, don’t recall the guys name.
January 17, 2024
Everyone that I dealt with was very friendly and professional. The service was excellent. Very satisfied. professional. The service was excellent. Very satisfied. More
by SUELLENBOTTOMLEY
Employees Worked With
January 17, 2024
Great people to work with explain every thing needed thank you for all your help thank you for all your help More
by JOHNPASSI59
Employees Worked With
