Family Kia

Tamas was polite and informative. Vehicle was in for an A/C issue. They were able to diagnose rather quickly. Due to what needed to be done to car for the repair, it had to stay at th Vehicle was in for an A/C issue. They were able to diagnose rather quickly. Due to what needed to be done to car for the repair, it had to stay at the shop for a couple days. They were able to set me up with a rental car from a local place and shuttle me there to get the rental. Few days later, my car was ready and the A/C runs like new. More

Avoid Family Kia of xx. Augustine – Predatory Sales Tactics I strongly advise against doing business with Family Kia of xx. Augustine. As a military veteran, I was subjecte Augustine – Predatory Sales Tactics I strongly advise against doing business with Family Kia of xx. Augustine. As a military veteran, I was subjected to a series of deceptive, predatory sales tactics while attempting to purchase a 2026 Kia K4 GT-Line. My experience included: Deceptive Pricing: They attempted an artificial $2,495 markup over MSRP and refused to honor their own website’s advertised "Sale Price." Withholding Discounts: Management omitted a $500 military rebate, forcing me to point it out. Equity Stripping: They manipulated trade-in numbers to zero out my positive equity, ignoring fair market value. Excessive Fees: They forced $1,348 in non-negotiable dealer fees ($999 doc fee + $349 filing fee). Poor Professionalism: The salesman lacked basic product knowledge, and management responded to my concerns with high-pressure, evasive tactics rather than transparency. The lack of integrity shown toward a service member is shameful. Save yourself the stress and take your business to a dealership that operates with honesty and respect. More

JC was very responsive and timely with his responses. He did whatever he could to make me happy. I was extremely excited about getting this new vehicle. I had to go outside of my area to find this vehicl He did whatever he could to make me happy. I was extremely excited about getting this new vehicle. I had to go outside of my area to find this vehicle even though there are 2 Kia’s here. Thank you to JC and Famiky Kia for delivering me the vehicle I wanted. Very pleased! More

Great quality service! Providing me a loaner vehicle was a game changer. Keep up the great work! Providing me a loaner vehicle was a game changer. Keep up the great work! More

Thomas got me in on time and out the door as promised. He was professionals and courteous. He was professionals and courteous. More

My sales person was Alison. I already sent a very long detailed message, but I guess it didn’t go through. She was very kind. She was easy to talk to. She was down to earth she I already sent a very long detailed message, but I guess it didn’t go through. She was very kind. She was easy to talk to. She was down to earth she made me feel comfortable unlike a lot of male narcissistic, demeaning sales people can sometimes be. Tony needs to get off his high horse calm down. I know he’s busy that day but we’re spending a lot of money and he needs to treat each person like he has plenty of time to help them. I was there five hours felt like I was being pushed out the door, but Allison was amazing. Will definitely refer clients to her. More

Great service. My tech, Tamas, was very friendly and gave me a very accurate estimate for the service I was having performed. Clean facility and the service was don My tech, Tamas, was very friendly and gave me a very accurate estimate for the service I was having performed. Clean facility and the service was done quickly and accurately. More

Wayne was very helpful and was patient in answering all of my questions. He made the process easy. of my questions. He made the process easy. More

Allison and Wayne were great. Not pushy at all and listened to my needs/wants. They worked hard in order to get me into a vehicle that met those needs and my budgeted payment. Not pushy at all and listened to my needs/wants. They worked hard in order to get me into a vehicle that met those needs and my budgeted payment. More

Mike was a very helpful salesperson. He was low pressure and a very good listener. Wayne was great too. He was low pressure and a very good listener. Wayne was great too. More