Family Kia

Anthony and Zach did a great job to focus on listening to our needs and only showing us vehicles that fit those needs. Zach accurately answered our questions after we took delivery. our needs and only showing us vehicles that fit those needs. Zach accurately answered our questions after we took delivery. More

Dealership took care of the recalls, also oil service tire rotation, next time might spend a little more time checking tire pressures tire rotation, next time might spend a little more time checking tire pressures More

Mike was great to work with, really cool guy. Highly recommend him. The Dealer even delivered my new SUV to my house. Highly recommend him. The Dealer even delivered my new SUV to my house. More

Good folks who worked hard to earn our business, particularly our sales guy Mike Redpath. particularly our sales guy Mike Redpath. More

I had to have a recall, warranty motor installed in my 2016 Kia Soul. The actual process of having that done was somewhat time consuming (how long they had my car) but since I have another vehicle, it wa 2016 Kia Soul. The actual process of having that done was somewhat time consuming (how long they had my car) but since I have another vehicle, it wasn't that big of a deal to me. However, when I got the car back, and began to drive it gently to break in the motor properly, the first time I took the car out on the highway and actually got it warmed up, I smelled burning oil. Got it home, let the motor cool, and checked the oil. Whatever tech replaced the motor overfilled the oil. A LOT. It was over an inch above the highest level mark on the dipstick. So, basically, when the engine heated up, having too much oil in it, it over pressurized the engine, forcing oil out through the seals (gaskets.) From there it poured out over the exhaust manifolds, hence the smell of burned oil. Family Kia did have the car immediately towed back to the dealership. I haven't heard anything from them yet (24 hours later) and I'm bracing myself for the news that my brand new, 250 miles old motor has to be replaced again. Very disappointing. This should have been the most elementary check they could have done on the car on it's way out the door. More

Took the car in for 9 recalls and mentioned that one of them had to do with the fuel system[sorry, I don’t know what to call it]. The recall had to do with the bottom portion of the fuel line, mine the top them had to do with the fuel system[sorry, I don’t know what to call it]. The recall had to do with the bottom portion of the fuel line, mine the top. Charged me $100 to check it! I had problems putting gas into the car, constantly shuts off! Wanted to charge me $1182.99 to fix it. They stated that the charcoal in canister breaking apart and fuel filler neck collapsing. COLLAPSING AND IT IS NOT COVERED?! Very upset and not favorable for me to get another Kia ! More

I had an amazing experience here—honestly the best I’ve had at a car dealership in a long time! The team went above and beyond, staying completely open and transparent throughout the entire deal. I’ve been had at a car dealership in a long time! The team went above and beyond, staying completely open and transparent throughout the entire deal. I’ve been a loyal Kia fan for years, and service like this is exactly why I keep coming back. Highly recommend! More

Tony made our experience easy! He answered all of our questions/concerns & was so supportive. Family Kia is great! He answered all of our questions/concerns & was so supportive. Family Kia is great! More

after 15 yrs, still bring my car to Family Kia. that speaks for itself how good the service dept is! that speaks for itself how good the service dept is! More

I PURCHASE BMW 2014 I FALSE REPORT FROM CARFAX WITH DAMAGE PLUS WRONG PAINT NEXT DATE SALESMAN TOLD ME TO CLAIM CARFAX. I WILL DONT RECOMEND THIS PLACE ANYMORE SINCE THE SELLING CAR WITH ACCIDENT AND DAMAGE PLUS WRONG PAINT NEXT DATE SALESMAN TOLD ME TO CLAIM CARFAX. I WILL DONT RECOMEND THIS PLACE ANYMORE SINCE THE SELLING CAR WITH ACCIDENT AND FALSE REPORT THEU KNOW THE CAR WAS DAMAGE BEFORE. More