Family Trucks and Vans

Great customer service Luis was so much help with the purchase of my first car , I was so impressed with his great customer service that I just came back for my second truck Luis was so much help with the purchase of my first car , I was so impressed with his great customer service that I just came back for my second truck they have a wide selection of vehicles and great pricing. I would definitely recommend them . More

Warranty scam. Added a 2k warranty without my knowledge or p Purchased a 2014 f150 fx4 5.0 from here on the 20th of Nov for the list of $25k. Sign in online on the 20th of Dec to make my first payment and notice Purchased a 2014 f150 fx4 5.0 from here on the 20th of Nov for the list of $25k. Sign in online on the 20th of Dec to make my first payment and notice that that principal balance is $28350. After calling and talking to the financier, they inform me that a 2k warranty has been added to the principal balance and I must cancel within 30 days (1 day left). After some deliberation and consideration from Aldo, one of the finance managers, I was relieved to see that they made it right and submitted a cancellation to Wells, who will be deducting the $2000 from the principal balance. Thank you for having integrity and doing the right thing in the face of one very upset customer. More

Roman is the best Roman was very knowledgeable and helpful. Paperwork took forever and then some. Rest of staff not couurteous too busy runni g around. Still a good Roman was very knowledgeable and helpful. Paperwork took forever and then some. Rest of staff not couurteous too busy runni g around. Still a good selection of cars made it worthwile. More

terrible. Terrible dealership, we went in on a recommendation telling them that we were expecting a baby in a month and needed a reliable truck was told the ve Terrible dealership, we went in on a recommendation telling them that we were expecting a baby in a month and needed a reliable truck was told the vehicles are inspected and reliable. We Had the truck back in the dealership repair shop 3 times in less than a month. First time was engine light on and a leaking windshield they fixed the check engine light then put silicone on the windshield. I decided to call a windshield repair expert to look at it as the leak was not fixed they needed to replace the windshield as just putting silicone on it only let dirt and water in and could not ever be properly repaired after that, i was told the truck was sold as is and they couldnt do anything else without payment. Second time was another check engine light that was repaired. Third time was after the transfer case went out on the highway i really didn't want to take it back to there questionable repair shop but the trash warranty they offer only allows you to take the vehicle in for repair to a shop of your choice if you are 50 miles away or further otherwise you have no choice but the dealer. after a few days was told the truck was fixed they just needed to test drive it was called back and told that now the drive shaft was bad and the warranty didn't cover it and it would cost $400 I told them to put it back together and I will come pick it up. After taking my truck to a reputable mechanic I was told the truth that the drive shaft on the the 2004 truck was actually for a 1999 therfore going over 60mph caused the brake in the transfer case. Family trucks and vans was about to charge me to put the wrong part on again and just wait until the same thing happened so I would have to take it back to them for more repairs. CROOKS! I WILL GO OUT OF MY WAY TO RECOMMEND PEOPLE NEVER DO BUSINESS WITH THEM. Wish I could give them 0 stars Stay away!!!!! More

DON'T BUY FROM FAMILY TRUCKS AND VANS We purchased a 2007 GMC Yukon and the very first week we had it the transmission messed up. They gave us the run around on who can fix it from taking We purchased a 2007 GMC Yukon and the very first week we had it the transmission messed up. They gave us the run around on who can fix it from taking back to them then taking it to Affordable Transmissions. They couldn't find anything wrong with it but it broke down and the engine light was on. Code was pulled which was for the transmission. We took it back and the same thing again...everything is fine but another code was pulled. We took it to our mechanic to have a diagnostic and the brake code was fixed but they said the transmission code was still there. So AGAIN we took it back to Affordable Transmissions which they said then they said it was just the transmission switch so they replaced that after a week and a half waiting for there lame warrenty place to get back to the Transmission place. This took over 6 months for something to be done on the transmission after getting the run around. In-between that 4 months after purchasing it the brakes system went out and the rotors in the back we deteriorated so bad that they were cracked almost through the whole rotor. Our mechanic said we are lucky we didn't get into an accident and that was the WORST condition they had ever seen a rotor and that someone put the wrong fluid in the break line. We had to replace the rotors, brakes, calipers and flush the brake line for $1500 and pray that the wrong fluid did mess it up any more or else the brake line will need to be striped and replaced which would be close to $3000 to fix. This just goes to show that family trucks and vans do NOT thouroughly check their vehicles before placing on the lot or this would not have happened. Now 3 weeks since they replaced the transmission switch it broke down again... Every time we have called we get told to speak to this person but conviently they didn't answer so we left a message only for them to give that messege to the mechanic people who don't know very much...When we finally did get ahold of someone to complain about the terrible vehicle they sold us they have nothing to say and cannot do anything for you since it is now with the bank. This is the worst dealership to do business with and I will never go back to them or The Sharpest Rides. IF you want a vehicle that LASTS please go somewhere else. They only want your money for a xxxxty car and they know to begin with. More

Slimy sketchy people at Family Trucks and Vans We purchased a 07 Chevy from family Trucks and vans June 1 2015. The salesman was very nice and helpful with my purchase..however that was the only ni We purchased a 07 Chevy from family Trucks and vans June 1 2015. The salesman was very nice and helpful with my purchase..however that was the only nice part about my visit. In another building is the finance people..who are careless and very rude. One week after our purchase we had to purchase new tires..which we knew we had too at the deal..but it was the hidden truth we found out about this vehicle when we took it to a tire place to put on the tires. We found out the ball joint was completely out..which added our bill to about 500$ then also the shocks were completely blown as well is was another 2000$. I took the estimate into the finance manager and he blew me off completely said that they do a full inspection before sale and if the shocks were blown it was our fault. Yeah our fault in one week to blow shocks!!! He told us he would look at them but he said the tire shop was lying. I'm not really sure how you can do a full inspection and also not do an oil change..so now I know they were the liars. He said if the shocks are blown he would fix them..not on their bill but would charge me 500$ for them. Wow..how do you sleep at night. Please byer beware..and avoild this place at all costs!! Familytrucksandvans.com More

Hand shakes mean nothing to these unscrupulous people Once I found a truck I liked their website, my wife and I drove down to see it and take if for a test drive. I met with Juan who informed me before Once I found a truck I liked their website, my wife and I drove down to see it and take if for a test drive. I met with Juan who informed me before I even got behind the wheel that the power steering box was going out and that it was scheduled for repair tomorrow. While driving, it was obvious the power steering box needed replacement but since I was told it was already scheduled to be fixed I didn't concern myself with it. What I did notice was the antenna housing was broken and as such it dangled off to the side. When I mentioned that to him he said "No problem, we'll take care of that for you." After the test drive I decided I liked the truck and wanted to negotiate price. The rear tires were getting bald and so I asked if they would be willing to come down on the price to compensate for the cost of new tires. He then gave me a breakdown of the things they were going to do. He said, the power steering box would be fixed, the antenna housing would be fixed and there was a hubcap missing they would throw a new one on for me, plus they would give me $500.00 off toward new tires. Bringing the total for the truck down to $8,500.00. I felt this was fair and I said I'd take it. We started the paperwork and being so late in the night, we had to wait until the next day to get financing pushed through. Once the financing portion was completed and terms were agreed on, he told me the cost of the truck just went up by $1,500.00! When I expressed my shock and asked why, he said it was because of all the work they did to repair it. When I reminded him of the hand shake agreement we had for all the repairs and the $500.00 off for tires bringing the purchase price to $8,500.00 he said "Yeah, but nothing was written down on paper, so we can change the price if we want to." I then re checked the website, and sure enough, the truck I was already approved for and price agreed on and paperwork started had been changed on their website to reflect the newly raised price. In other words, they will lie right to your face and then rub it in after the fact and not care about ethics or customer satisfaction in any regard. This company is unethical and unscrupulous. Hand shakes mean nothing to Juan and I don't know how he and his cronies sleep at night. They will certainly NOT get any of my business now or in the future. Avoid at all cost! More

Lied to me, sold me a broken vehicle I bought a box can from them and was told by me sales man that it had a full inspection and was in good working order. Come to find out they never loo I bought a box can from them and was told by me sales man that it had a full inspection and was in good working order. Come to find out they never looked at it but rather bought it and placed it on their lot for sale. I had problem after problem with the vehicle and was told that if the transmission needed replaced they would unwind the deal. We'll they sent it to their transmission shop who stated the transmission was no good. They then ripped me of and moved $ around on the new vehicle to make it look as if they were helping me when they were really stealing from me. When I brought this to their Attention they lied some more. Do NOT waste your $ or time with a shady dealership and shady salesmen. Julian their manager is the biggest crook of them all. BEWARE, BEWARE, BEWARE ..... Don't be scammed... More

always good My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I am glad I was able to take one home. The whole process was very calm and stress free. More

Wonderful ! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!! ! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!! More