Ferman BMW - Service Center

Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

As always great service and they finished much quicker than I expected. completely satisfied. You've got a customer for life than I expected. completely satisfied. You've got a customer for life More

Upon arrival I was approached by the attendant outside and asked if I had an appointment. He then took me inside and advised me of the service advisor that would be handling my vehicle. Waited a few minut and asked if I had an appointment. He then took me inside and advised me of the service advisor that would be handling my vehicle. Waited a few minutes before I was called and details were provided as to what to expect . I was also advised that prior to any work being done I would be given an estimate and at that point, we wouldn't move forward to next steps. This is something that I truly appreciated More

I was welcomed at the entrance of service then directed to Roy. Roy explained and discuss items needed for service soon. He was helpful and friendly. to Roy. Roy explained and discuss items needed for service soon. He was helpful and friendly. More

Alex Wolf was great. I went with Ferman instead of Tampa BMW because of him. I went with Ferman instead of Tampa BMW because of him. More

Very efficient drop off process, all items discussed were taken care. Very professional handling. Car returned washed and cleaned taken care. Very professional handling. Car returned washed and cleaned More

Always customer FIRST attitude. Exceptional service and sales. Nick Hawk is my guy for the service and Billy is my sales guy. Exceptional service and sales. Nick Hawk is my guy for the service and Billy is my sales guy. More

Polite, efficient I was greeted politely. The service was on target. And everything was timely. The service was on target. And everything was timely. More

Took car in for right tail light malfunction. The parking attendant is always ver pleasant and professional. Waited less than 5 minutes for Cesar who greeted me like a good friend and then he got The parking attendant is always ver pleasant and professional. Waited less than 5 minutes for Cesar who greeted me like a good friend and then he got my car over to technician's who fixed the problem. More

Always accommodating and courteous. When necessary, they provide me with a loaner vehicle, which is much appreciated. Everyone seems to go above and beyond! When necessary, they provide me with a loaner vehicle, which is much appreciated. Everyone seems to go above and beyond! More