Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, professional and has a calming presence. I highly recommend.
Having service and other work done with Nick at Ferman BMW is always pleasant and easy.
Great communication and effortless transition to a loaner if it will be a day, and to getting my car back. Highly recommend.
I went from a SUV to a sedan in 2016 and decided I really needed a SUV so went to Ferman for another BMW as replacement and Bob Murray was extremely effective at getting me into the right vehicle with trade terms that made it possible for me. Smooth and unfettered I went home with what I wanted that day!
"Wonderful experience "
Great experience, great prices! Very professional. The facility is modern, the people were very courteous and attentive. They listened to us and understood what we were looking for and delivered a very good product.
"Smooth and easy"
Overall excellent experience. David with sales was very professional and knowledgeable! Joe with finance was very detailed. Bob Murray is an excellent manager who truly cares for his employees
"Great car buying experience "
Great experience all around. From Bob the GM to Karl in the sales manager, and finally to Dan in sales, who went out of his way to make sure we were satisfied with our new car experience. I’m a pretty tough guy to deal with when it comes to car negotiation and my wife is pretty picky about her car, and these guys went above and beyond to make sure were satisfied with our purchase. I’ve had problems getting deals done in the past at this particular dealership, but it’s refreshing to know things have changed under Bob’s new leadership and salesmen like Dan who are willing to listen to a customers needs and accommodate. You’ve earned our business for life. Thanks!
"almost ready to buy another car"
As one who has had only 4 other cars, the care and understanding given my wife and me during the purchase of our BMW was exceptional. The vehicle had to be special ordered, and Alexis kept us informed on a regular basis, and her follow-up after we drove away has been appreciated.
"Truly exceptional service from start to finish"
This was honestly one if not the best car buying experience I have had on many levels. We were greeted by the manager upon arrival, and also the sales rep who would assist us addressed by our names, very professional. From there, it was a quick process to have us test drive the vehicle we were looking at and our sales rep Alexis was fantastic. She made sure all of our questions/concerns were answered and addressed either right away, or if she needed to check on something she would always get right back to us. We got a really good deal for the vehicle we purchased, and they made sure they met our financial needs and expectations. Throughout our time there, we were introduced to many levels of support within the dealership from management, finance, and tech. I would highly recommend this staff if you're looking to purchase, and would definitely return there for future needs.
"Excellent experience as always!"
Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a responsive general manager eager to help ensure customers feel appreciated. I just took delivery of a brand new 2018 BMW i3s, my third vehicle purchased from Ferman since September of last year. Robert, my sales advisor, went above and beyond to ensure I was taken care of. Karl, the general sales manager, made me feel welcomed each time I stopped by the dealership. No pressure, just how can the help. Bob, the general manager, provided guidance where necessary to ensure my deals met my expectations. I won’t purchase a BMW anywhere else! I love these guys. Thank you!!
Ps. Robert is absolutely amazing!!
"ML350 Purchase "
Both Scott and Bob made purchasing my dream car a breeze! I purchased an ML350 and I truly couldn’t be happier with both my decision, as well as the care I received while making this decision. Excellent service and I will definitely be back in the future!