Bob Murray

Fantastic dealership from top to bottom. Satisfaction Guaranteed. Thank you for all the help purchasing our new vehicle Satisfaction Guaranteed. Thank you for all the help purchasing our new vehicle More

by arcojoey Verified Customer Verified Customer

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10/10 experience from start to finish at Ferman BMW Mini. My sales advisor Sara was phenomenal, Joe in finance was helpful, efficient and not pushy, Doug provided me with a fun and extremely informative deli My sales advisor Sara was phenomenal, Joe in finance was helpful, efficient and not pushy, Doug provided me with a fun and extremely informative delivery. More

by Joecifer Verified Customer Verified Customer

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Always a professional and pleasant experience when following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addr following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addressed. More

by anastasiamuino@yahoo.com Verified Customer Verified Customer

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Kyle went above and beyond to fix my vehicle. I can’t say enough great things about this place. I can’t say enough great things about this place. More

by bethbergstrom76 Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

by 2 gray cars guy Verified Customer Verified Customer

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Full disclosure, I have worked for Ferman BMW for over 20 years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. More

by jsmitha Verified Customer Verified Customer

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One of the most professional experiences in dealing with a car dealership, and I have had many. a car dealership, and I have had many. More

by mgarcia43 Verified Customer Verified Customer

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Quoted $3750 for additional CPO at checkout found that it is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have a good experience to be honest and I feel like it was a trap More

by Shahir Verified Customer Verified Customer

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Great Customer Service! !! Deal was fast, easy and exactly what was promised!!! Would recommend to everyone!!! !! Deal was fast, easy and exactly what was promised!!! Would recommend to everyone!!! More

by ROBO02COP Verified Customer Verified Customer

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