Ferman BMW - Service Center

Compared to other Service departments locally, hands down the best. Could not be happier with the service. the best. Could not be happier with the service. More

Full disclosure, I have worked for Ferman BMW for over 20 years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. More

The very best customer service experience. No pressure sale, only made sure I understood what was going on with my car. Will definitely recommend. No pressure sale, only made sure I understood what was going on with my car. Will definitely recommend. More

He was very very professional and came to my house right away and fixed the problem away and fixed the problem More

Very satisfied Cesar is an excellent and responsive person who I requested to be my advisor person who I requested to be my advisor More

Huge thanks to Willy for the best car buying experience that I've ever had! I've always found car buying to be a painful time suck, I was pleasantly surprised to have an enjoyable experience at Ferman BM that I've ever had! I've always found car buying to be a painful time suck, I was pleasantly surprised to have an enjoyable experience at Ferman BMW with Willy and team. Extremely knowledgeable, professional, friendly, and efficient. Overall, I got an excellent deal with exceptional service, would recommend 10/10. Thank you, Willy! More

The dealer performed a service involving my brakes and that went well. I needed new tires so they ordered those and installed them; however, the machine that did the alignment was down so I had to return that went well. I needed new tires so they ordered those and installed them; however, the machine that did the alignment was down so I had to return for that. I think the tires are great but two hours to put them on seemed like a long time. Overall, I was impressed with the service department. The main thing that annoyed me was the settings on my seat had been changed including the headrest and so I had to put them back and they still aren't as comfortable as original. More

As far as service calls go, this could not have been smoother. Clean facilities, attentive staff, reasonably priced work. Great all around. smoother. Clean facilities, attentive staff, reasonably priced work. Great all around. More

Helpful and friendly. Excellent technicians. They keep you informed and make the process smooth. I appreciate their handling challenges and they always follow up. Excellent technicians. They keep you informed and make the process smooth. I appreciate their handling challenges and they always follow up. More

Easy communication via phone and text messages. Partial readily available. Friendly and courteous service Very satisfied Partial readily available. Friendly and courteous service Very satisfied More