Ferman BMW - Service Center

Timely and courteous service I was surprised that a minor recall was needed so soon after buying my X5 but it was corrected very quickly. recall was needed so soon after buying my X5 but it was corrected very quickly. More

Nick was my service advisor. He's always good to work with. Your follow up emails made my needed work a bit more urgent than what I was told. I will call Nick this week to clarif He's always good to work with. Your follow up emails made my needed work a bit more urgent than what I was told. I will call Nick this week to clarify the situation. More

Sal is one of the best service managers I’ve worked with. Need 3 more words Need 3 more words More

They are always prompt, professional, and proficient Best experience I've had with a car dealership in my lifetime experience I've had with a car dealership in my lifetime More

Promptly greeted, attentively handled by a knowledgeable service advisor. Service advisor BJ Ferguson did an excellent job for me. He instilled confidence in me that my car would be taken care of. service advisor. Service advisor BJ Ferguson did an excellent job for me. He instilled confidence in me that my car would be taken care of. More

I had my BMW detailed. All day job. I was given a rental! Awesome Doing everything in the same day All day job. I was given a rental! Awesome Doing everything in the same day More

In general, my experience was excellent. I was very pleased with the level of customer service and friendliness. I felt frustrated when I was told I needed new brake pads even though they st I was very pleased with the level of customer service and friendliness. I felt frustrated when I was told I needed new brake pads even though they still had 50% life left. The conversation should have focused more on raising awareness and considering it as a future need rather than something immediately required. More

BJ Ferguson was very helpful and informative with me regarding the problems I had with my BMW. regarding the problems I had with my BMW. More

Exceptional service love working with Andrew Summerhill he is quick and efficient! I may come in upset but he makes sure I always leave happy! Please give him a raise! he is quick and efficient! I may come in upset but he makes sure I always leave happy! Please give him a raise! More

Fair, open, honest, accommodating. Worked to achieve my goals Very please with the high level of service and felt very comfortable that I was dealing with highly professional people in Worked to achieve my goals Very please with the high level of service and felt very comfortable that I was dealing with highly professional people in all regards. More