Ferman BMW - Service Center

Took my car in for a scheduled oil change, asked how long it would take, they informed me about 2 to 2 1/2 hours. Came back after three hours they hadn’t even taken my car in. Forced me to get a rental car, it would take, they informed me about 2 to 2 1/2 hours. Came back after three hours they hadn’t even taken my car in. Forced me to get a rental car, went back the next day in the afternoon to pick up my car and it still hadn’t been taken into service for an oil change. Over 24 hours for what Jiffy Lube can do in 15 minutes, and still didn’t get the job started much less completed. Like many other BMW owners, my time is very valuable and limited. I did not appreciate 24 hours being wasted. The service manager apologized and said they would take care of me the following week, they never even called. More

Nick Hawk is fantastic as my service advisor. He is extremely helpful and is very courteous. extremely helpful and is very courteous. More

Excellent experience. Mari, the sales rep is great and very professional. He never pushed me to make my decision. very professional. He never pushed me to make my decision. More

Sal always goes above and beyond to make sure my service needs are taken care of. needs are taken care of. More

Great service was done to my bmw 540i. Everything was very fast and professional. Thank you! very fast and professional. Thank you! More

Good and efficient experiences with the service specialists Cesar and Jamie during service or repair visits specialists Cesar and Jamie during service or repair visits More

My BMW X2 with 19,500 miles was brought in for service and Sal tried to convey that I needed 4 sets of brakes and 4 rotors replaced totaling about $2400. He then needlessly suggested changing 2 tires pre and Sal tried to convey that I needed 4 sets of brakes and 4 rotors replaced totaling about $2400. He then needlessly suggested changing 2 tires prematurely to come to roughly a 3k repair. I serviced the vehicle at a shop that specializes in luxury German vehicles and accomplished the appropriate remedy for $510. I was advised that this seemed to be from a vehicle defect and unlikely to be a wear and tear issue.. The service department at Ferman disgusts me. More

Great visit, service associate Jamie Annese was most helpful in resolving my service and repair needs. helpful in resolving my service and repair needs. More

Outstanding experience. Friendly and efficient staff. Best service departments I’ve dealt with in Tampa Bay area. Best service departments I’ve dealt with in Tampa Bay area. More

Quick and painless. Easy appointment scheduling, parts in stock, in and out quickly. Great feedback from advisor. stock, in and out quickly. Great feedback from advisor. More