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Ferman BMW - Service Center

Palm Harbor, FL

4.7
3,985 Reviews

3,985 Reviews of Ferman BMW - Service Center

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March 21, 2021

Cesar was very helpful and cordial... had to return a few days later for a loose bolt in the exhaust system and corrected right away. More

by rgsp78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

rgsp78 responded

Very pleased with service!

March 21, 2021

Excellent services. I was not intending on to stay for a couple hours, am glad I did. A manufacturer recall was worked on along a standard service visit. More

by jsleopold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2021

Thanks for your honesty about the problems common to BMW after 75,000 on the odometer. I had no idea how many issues to expect. Thank you for your recommendation to try a Lexus next time I want to purchase More

by Dave Denton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

My wife, who took our car in for service, was thrilled with courtesy and professionalism displayed at Ferman BMW during our BMW’s annual service. More

by bmw4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Karl Alvarez inserted himself into a customer service issue. Karl single-handedly proved to be relentless at providing better customer service than I’ve ever experienced in my lifetime! More

by RICHWINSLOW3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Silcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Alvarez
March 17, 2021

Sal was great. We will have all of our BMW service done here. My only complaint is that you need to identify the "Nite Owl" drop off area a little better. Somewhat confusing. More

by willard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2021

Steven Souta worked on my car and did a great job of adding the trim strip to the bumper with the rear very happy with the extras I added to my car More

by Wiiliam65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Soto, Christopher Sanborn Jr.
March 15, 2021

it’s always a pleasure bringing my car into Furman BMW they take care of my car and me as well my service advisor is always a delight to work with everybody is upbeat and friendly at the dealership as wel More

by THORLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2021

Easy to make a service appointment. Service advisor explained work that was being done and accommodated my needs for getting in and out without disrupting my schedule. More

by SWS02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2021

I worked with Ceaser. He was just a great person that cares about providing an awesome customer service. I decided to use this dealership moving forward More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Ferman BMW responded

Thank you for your Review

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