Ferman BMW - Service Center

professional and friendly! Efficient, professional and friendly service. They treat you right at Ferman BMW! Nick kept me informed all throughout the day and my car was ready w Efficient, professional and friendly service. They treat you right at Ferman BMW! Nick kept me informed all throughout the day and my car was ready when promised. More

Friendly! Always kind employees to help! Everyone from the helper in the service drive up area to the managers everyone is nice and helpful!!!! Nice & answered Always kind employees to help! Everyone from the helper in the service drive up area to the managers everyone is nice and helpful!!!! Nice & answered questions. More

Good service We purchased a new x5 and the process went well. We ended up having a sensor issue, two months after purchase, which Sarasota BMW advised was not cov We purchased a new x5 and the process went well. We ended up having a sensor issue, two months after purchase, which Sarasota BMW advised was not covered under warranty. We took it back to Ferman, where we purchased the vehicle and they took care of it for us. Jimmy Whaley in the service Dept did a great job for us. More

excellent staff The staff is very professional and gave me 100% confidence that I received the service I needed and I have a reliable car. I have visited several BMW The staff is very professional and gave me 100% confidence that I received the service I needed and I have a reliable car. I have visited several BMW dealerships (I move around a little bit for my job), and Ferman is the best dealership I have experienced. More

Rude Manager Jamie Jamie starred at me after I told him that I’d be 30 seconds to tell Nick Hawk something. As I was less he kept starring at me. He said that they fix Jamie starred at me after I told him that I’d be 30 seconds to tell Nick Hawk something. As I was less he kept starring at me. He said that they fixed my windshield wiper. I told him thanks. I don’t know why this was a big deal. It broke goi g through the car wash, so it should have been fixed. I told him to quit starring at me. Then he walked over to me still starring at me. I asked for a manager. He belligerently told me that he name was Jamie and that he was a manager. I asked if I could speak to his manager. I went inside and talked with the service manager. As I walked out Jamie walked up to us and continued in his obnoxious rant rant saying that yes, it was me. More

Misdiagnosis to the tune of $3500. Poor communication, no empathy, no negotiation even when diagnosis was wrong. Read my on-line review to find the whole story. A to the tune of $3500. Poor communication, no empathy, no negotiation even when diagnosis was wrong. Read my on-line review to find the whole story. And does no receipt or paperwork mean no history of my car being in your shop? More

Awesome service!!! OUTSTANDING service every time!!!! Jamie goes above and beyond!!! I wouldn't have my car serviced any where else. Very happy with the service I have OUTSTANDING service every time!!!! Jamie goes above and beyond!!! I wouldn't have my car serviced any where else. Very happy with the service I have received!!!! More

Professional, attentive, and friendly staff The employees at this dealership go above and beyond to make you feel important as a customer. The waiting area for service is very comfortable and w The employees at this dealership go above and beyond to make you feel important as a customer. The waiting area for service is very comfortable and well appointed. More

Very dissatisfied. too costly too often. Unlike any other I have had a total of four BMWs in the last 27 years and I have spent more time and money in less than two years than the last three combined. The ser I have had a total of four BMWs in the last 27 years and I have spent more time and money in less than two years than the last three combined. The service individual says that because of high mileage or unknown when parts will wear out. While true, all three of my three previous BMWs had 125,000, 117,500 and 138,000 miles respectively and if I add all the maintenance and repair bills, it won't add up to the amount I have spent at Ferman. I have essentially purchased a used auto with the costs. I have been a loyal BMW customer for almost three decades, my entire military career. I will not buy another BMW! More

Really Bad Tried to get a least 1200 dollars more out of me and damaged my wheel. Took it in for new tires. I would never refer or go there again. Tried to get a least 1200 dollars more out of me and damaged my wheel. Took it in for new tires. I would never refer or go there again. More