Ferman BMW - Service Center

Warranty repair The customer lounge was comfortable , providing soft drinks and bagels . Service representatives were polite and courteous. Repair was done in a t The customer lounge was comfortable , providing soft drinks and bagels . Service representatives were polite and courteous. Repair was done in a timely manner. In addition several small dents in the fender were removed and oil/filter change was performed no charge. More

Doug and Caesar very awesome Happy with customer service Great professionals at the front desk especially Doug and Cesar They have loaner for you if the car takes time to be Happy with customer service Great professionals at the front desk especially Doug and Cesar They have loaner for you if the car takes time to be serviced More

I love this place and my car ‼️‼️‼️‼️ Ok .. they called me.. it’s that time.. so nice.. I did ask for a loaner.. , they said yes.. and when it got there.. they did not have one.. but.. dro Ok .. they called me.. it’s that time.. so nice.. I did ask for a loaner.. , they said yes.. and when it got there.. they did not have one.. but.. drove me home.. and later brought my car too me.. .. peoplebitch about the stupidist stuff.. theman who took my loaner said his car smelled like smoke.. so my loaner became his cause he was an xxx.. all wonderful.. I love this place????????????Ok and Steve was the greatest salesman.. so nice.. my kid also bought a car from him.. so my story was I had 100.000 dollars to spend .. my husband wanted me to buy a Range Rover.. I looked at every car compatible.. salesmen were awful.. not Steve .. he was so nice.. loved the car... and him More

Great service Jamie Anise snd her White Team always do a GREAT job on my 428... whether it is detailing or maintenance... I HIGHLY RECOMMEND Ferman BMW! Jamie Anise snd her White Team always do a GREAT job on my 428... whether it is detailing or maintenance... I HIGHLY RECOMMEND Ferman BMW! More

Flat tire I had a flat tire I called my service adviser And he was very helpful he had opening and took me in .It was a great experience as always with Caesar . I had a flat tire I called my service adviser And he was very helpful he had opening and took me in .It was a great experience as always with Caesar . More

Oil change sale After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purc After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purchased a 2007 X5 privately, I thought this was a great chance to confirm with the included inspection to ensure I had a safe good running older BMW. No pressure to buy anything other was a plus. My car took 8 quarts, with the sale I still only paid $75. Left felt like I got a deal,as well as assured no current issues could be found. More

all issues resolved quickly Sal got me in and out and kept me updated throughout the process. Loaner vehicle very convenient. Issue resolved under warranty. Very happy with expe Sal got me in and out and kept me updated throughout the process. Loaner vehicle very convenient. Issue resolved under warranty. Very happy with experience. More

Never disappointed Just always on top of your game when communicating with me and servicing my X5 and my wife’s Mini Cooper. Job well done, thank you Just always on top of your game when communicating with me and servicing my X5 and my wife’s Mini Cooper. Job well done, thank you More

Amazing sercice Sal is an amazing service advisor. I missed my appointment and he called me to reschedule. He was very understanding and professional. He followed up Sal is an amazing service advisor. I missed my appointment and he called me to reschedule. He was very understanding and professional. He followed up to make sure I was happy. That is great customer service. I highly recommend Ferman BMW from sales to the service department. More

Defective gas filler cap Courtney was very courteous and professional. I have a follow up appointment to replace to defective filler cap lock. Hopefully this won’t take t Courtney was very courteous and professional. I have a follow up appointment to replace to defective filler cap lock. Hopefully this won’t take too long on Tuesday. They had to order the part reason for follow up appointment. More