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3,966 Reviews of Ferman BMW - Service Center
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July 14, 2019
Amazing sercice Sal is an amazing service advisor. I missed my appointment and he called me to reschedule. He was very understanding and professional. He followed up Sal is an amazing service advisor. I missed my appointment and he called me to reschedule. He was very understanding and professional. He followed up to make sure I was happy. That is great customer service. I highly recommend Ferman BMW from sales to the service department. More
by Patti_King
Verified CustomerEmployees Worked With
Sal Graziano, Phil Bennis
July 14, 2019
Defective gas filler cap Courtney was very courteous and professional. I have a follow up appointment to replace to defective filler cap lock. Hopefully this won’t take t Courtney was very courteous and professional. I have a follow up appointment to replace to defective filler cap lock. Hopefully this won’t take too long on Tuesday. They had to order the part reason for follow up appointment. More
by bartolini.frank
Employees Worked With
Courtney
July 12, 2019
>>>>> fit me in. made it work. left with a bad fuel pump in a strange town. sal g. made it happen - and under warranty too! was able to address the routine service due since april left with a bad fuel pump in a strange town. sal g. made it happen - and under warranty too! was able to address the routine service due since april as well. cleaned 'er up... got me to the shop via an uber pd for by ferman and down the road i went with a smile on my face. outstanding!!! More
by 2calvaria
Employees Worked With
Sal Graziano
July 11, 2019
Spa Day for my BMW Brought my BMW M235i in for a complete detail. I notice a couple of scratches on my left front fender and my advisor James Whately brought in his pain Brought my BMW M235i in for a complete detail. I notice a couple of scratches on my left front fender and my advisor James Whately brought in his paint specialist and he was able to buff out those scratches and my car looked like the day I first bought ! James did a great job for me. I highly recommend James Whately and his service department. More
by Paco1
Employees Worked With
Jimmy Whaley
July 11, 2019
Service Not pleased with cost repeat service not necessary but did give credit for part but not labor I was not pleased with additional cost if parking lig Not pleased with cost repeat service not necessary but did give credit for part but not labor I was not pleased with additional cost if parking light More
by Beverley76
Employees Worked With
July 11, 2019
Loaner car program not what it is supposed to be I have had to return my car 2 x and while the technicians and flow of the center is top notch, the loaner cars have both times been much less than wha I have had to return my car 2 x and while the technicians and flow of the center is top notch, the loaner cars have both times been much less than what I own. The issues were factory issues and I made appointments for drop off and expected I would have a loaner in the same class and not 3 levels below like I have been offered More
by bradbucci
July 10, 2019
Amazing all the way around The service team of Sal and Paul are phenomenal!! They fixed and set the best price in the fastest way. I hope they get all the credit they deserve! The service team of Sal and Paul are phenomenal!! They fixed and set the best price in the fastest way. I hope they get all the credit they deserve! More
by ashie1979
July 09, 2019
Unresponsive My car failed to start or even display any electrical activity. We tried to jump the battery but still no response. When I called, the service tech ma My car failed to start or even display any electrical activity. We tried to jump the battery but still no response. When I called, the service tech made no suggestions on what the problem could be so I said I would get it towed and was told that was fine. When the tow truck came he couldn’t get the car into neutral and we tried for 30 min. To get someone in the service or repair depts to pick up. No one picked up and despite messages and the phone operator said she sent emails we never got a single call back! The tow guy finally got the car in neutral after 45 min. And having another tow truck come out to carry it a different way. When I arrived, my usual service tech recommended I try my other key fob. No offer of a loaner car was made so I rented a car from Enterprise and drove home to get my other fob. My car started immediately. So basically I paid for a tow and rental car because I received little or insufficient help from you all. More
by RA
Employees Worked With
Some one called but he just made excuses for your unresponsive help. , Marc Youngsma, Paul Scaglione
July 05, 2019
Solid Service The service team did a great job welcoming me and Sal was able to get me in and out within the time promised. Comfortable atmosphere with plenty of re The service team did a great job welcoming me and Sal was able to get me in and out within the time promised. Comfortable atmosphere with plenty of refreshments. More
by Satisfied Customer
Employees Worked With
Sal Grazi
July 05, 2019
Service on my BMW 1 Good service, very professional. No hassle, I was treated like I was a very rich person. The loan car was better than my car, I hated to give it up. Good service, very professional. No hassle, I was treated like I was a very rich person. The loan car was better than my car, I hated to give it up. More
by fjesp29
Employees Worked With
Sal Graziano
