Ferman BMW - Service Center

Nick could use some training I had an appointment with Nick at 7:30 to drop my car off before work. When I arrived at 7:30 nick was not there yet and I was told to go wait and he I had an appointment with Nick at 7:30 to drop my car off before work. When I arrived at 7:30 nick was not there yet and I was told to go wait and he should be in to work soon. He never came so thankfully another nice gentleman helped me out. Nick text later in the day to apologize for not being there and told me my car would be ready at 3:30 to pick up. I showed up at 4:30 and shocker, Nick was not there again and my car was not ready. Again some nice other workers helped get it finished and washed as quick as possible so I could get out of there. Morale of the story - don’t book an appointment with Nick. More

Excellent service Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled any issues to my satisfaction. More

.started out rough but finished strong!!great job! I worked with olta..she did her job right.got a few defective parts in causing some major delays with my truck.but after all was said and done she did I worked with olta..she did her job right.got a few defective parts in causing some major delays with my truck.but after all was said and done she did her job and was able to return my truck in great shape and some.thank you. More

Service Center Rocks I have only received top notch service from MINI of Tampa Bay! My service and recommended service is always explained to me. Any costs covered or not I have only received top notch service from MINI of Tampa Bay! My service and recommended service is always explained to me. Any costs covered or not covered under warranty and upcoming necessary or considered service etc for my MINI. I also really appreciate the follow up calls texts and emails. More

Always great service Anytime I go into Ferman Mini dealer for service, they do a great job. My battery had died in Bradenton and they coordinated a jump so I could get int Anytime I go into Ferman Mini dealer for service, they do a great job. My battery had died in Bradenton and they coordinated a jump so I could get into the dealership. They then worked me into the existing appointments. They were fantastic More

Best experience so far at this service center. Quality of work was great, Nick was able to highlight the issues and helped me get out quickly and kept me posted on any issues with the car via text. Quality of work was great, Nick was able to highlight the issues and helped me get out quickly and kept me posted on any issues with the car via text. And I was able to pick at the scheduled time the next day. Overall, it was a good experience. More

Service Cesar is very professional and always keeps me update on status of car. Kenneth was my salesperson and was AMAZING as well. I live in St Pete and was Cesar is very professional and always keeps me update on status of car. Kenneth was my salesperson and was AMAZING as well. I live in St Pete and was at Bert Smith and ended up buying at Palm Harbor and Kenny was a main reason for that. More

Service Never updated on what was wrong with gas tank. They just decided to replace tank. . Prices were higher than quoted because they originally only includ Never updated on what was wrong with gas tank. They just decided to replace tank. . Prices were higher than quoted because they originally only included parts. More

Fast Service I came in to have my tires checked because of a pressure warning light. The service check in young man found a nail right away. They replaced my tire I came in to have my tires checked because of a pressure warning light. The service check in young man found a nail right away. They replaced my tire under warranty and I was on my way in no time. More

you only had one job I came in for tire rotation. As soon as I left your premises my TPS indicated low pressure. Once home I checked the tires. The 2 rear tires, spe I came in for tire rotation. As soon as I left your premises my TPS indicated low pressure. Once home I checked the tires. The 2 rear tires, specified for 35psi were 27 and 28. I put air in them and have not lost a pound in a week. More