Ferman BMW - Service Center

Excellent Customer Service! Marc was helpful, informative and provided excellent customer service in the Service Department. I truly appreciate the follow up contact and email of Marc was helpful, informative and provided excellent customer service in the Service Department. I truly appreciate the follow up contact and email of recommended services. More

Oil change First oil change and all went well. Everyone was friendly. I don’t remember the associate but no comments, concerns or issues. That’s all First oil change and all went well. Everyone was friendly. I don’t remember the associate but no comments, concerns or issues. That’s all More

Best BMW Service Best BMW service experience, I felt like I was the most important person there, I drive 34 miles for my service, go there or you won’t be sorry. Best BMW service experience, I felt like I was the most important person there, I drive 34 miles for my service, go there or you won’t be sorry. More

Diagnosis I recently had a new engine installed and it never ran right from the start even though is had supposedly been put through quality control testing, if I recently had a new engine installed and it never ran right from the start even though is had supposedly been put through quality control testing, if that was true someone probably would’ve told me about the old and broken parts that were placed on the new engine, and after I personally replaced them just to be able to operate the vehicle and get it to the shop I was told if I hadn’t fix that issue make it could’ve been taken care of, and upon this visit a diagnostic show a failing HPFP bank one, low fuel pressure sensor, one tire module and a arm tire sensor total repair cost $4600 outrageous this wasn’t done during the initial install. More

oil change plus ! came in for oil change and a leak in tire. techs noticed my brake fluid was breaking down. had them add that to my list. was happy they found that. Al came in for oil change and a leak in tire. techs noticed my brake fluid was breaking down. had them add that to my list. was happy they found that. All personnel were very professional and courteous. And they had me in and out in no time at all. Thanks again! More

Great service Courtney was great having my car ready on the same day while replacing my radiator and battery. I always will go to this dealer even though it’s a bi Courtney was great having my car ready on the same day while replacing my radiator and battery. I always will go to this dealer even though it’s a bit out of y way because of their service and professionalism. More

Terrible Customer Service The staff was very unpleasant and unprofessional. The staff rather finish eating their lunch before tending the patrons waiting at the counter. A rand The staff was very unpleasant and unprofessional. The staff rather finish eating their lunch before tending the patrons waiting at the counter. A random employee had to search for my service advisor. More

Superb Dealership Ferman once again excelled across the board. Great job by Jamie as always. Nice loaner. My car was finished as promised and came back washed and vacuu Ferman once again excelled across the board. Great job by Jamie as always. Nice loaner. My car was finished as promised and came back washed and vacuumed. I left a happy client. More

Service engine soon light was on Everything was fixed and the car was thoroughly checked and Caesar was a great advisor to work with .If the car needs service again I will take it the Everything was fixed and the car was thoroughly checked and Caesar was a great advisor to work with .If the car needs service again I will take it there once again. More

Pleasant but more attention to detail Very friendly and accomodating experience. Employees in service do need to pay more attention to detail when completing service or repairs. Please ins Very friendly and accomodating experience. Employees in service do need to pay more attention to detail when completing service or repairs. Please inspect vehicle thoroughly before returning to customer. More