Ferman BMW - Service Center

Always Impressed Marc is my service agent and he is detailed, always working to make sure my car is exactly as I request. Goes above and beyond to make sure I am plea Marc is my service agent and he is detailed, always working to make sure my car is exactly as I request. Goes above and beyond to make sure I am pleased with the service. Douglas did the final check out paperwork and has a personality of sunshine! Paul came over to check in and make sure I was happy with my service. It’s lovely that your team cares so much that they go out of their way to make sure each person walks away happy! Thanks so much!!! More

Quick service Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. More

when out of warrenty ....pricing is too high I would rate the service as excellent, but if not under warranty go elsewhere as the price at a dealer is ridiculous. They wanted $125 for a 10 bumpe I would rate the service as excellent, but if not under warranty go elsewhere as the price at a dealer is ridiculous. They wanted $125 for a 10 bumper cover! More

Exceptional Service from Stefanie! Was greeted by Stefanie with great professionalism and superior customer service. I was kept informed of the service and questions I had regarding my Was greeted by Stefanie with great professionalism and superior customer service. I was kept informed of the service and questions I had regarding my vehicle. More

Service department Needed to get repairs done in order to get a fair price for it. German did a great job spiffing it up and as a result we got top dollar. Needed to get repairs done in order to get a fair price for it. German did a great job spiffing it up and as a result we got top dollar. More

Awesome service in all ways. Service advisor Courtney could not have been more helpful. Service was well done and timely. It one of the best service experiences I have ever had. Service advisor Courtney could not have been more helpful. Service was well done and timely. It one of the best service experiences I have ever had. Courtney went out of her way to get my car to Fermanagh Mini and get it back to me. More

Lousy service Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany, asked for my wife driving license and registration, absolutely not a professional service center, they don’t care if they are wasting your time. I have kept all the conversation via email with this (ediot) I am sorry but I don’t want to use this word but I just felt insulated they way this guy treated me. Finally he just returned the car to my house because he don’t wanted to face me. More

Brought in for recall Cesar was very professional and helpful with my service. He explained the problems with my vehicle and took care of my issues with check engine light. Cesar was very professional and helpful with my service. He explained the problems with my vehicle and took care of my issues with check engine light. More

Cesar is awesome , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald More

Basic Service, not above and beyond There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take good care of my car which is still covered under warranty). The glove box leather peels away from the frame over time - not exactly a defect BMW’s are known for! The second glove box is now doing the same, but I was told it’s not covered and would cost $585 to fix. I have to pay for a glove box that has already been replaced once before because the defect STILL hasn’t been fixed?! Hard pass. I mentioned to the sales rep who called and gave me that price (Nick) that the service dept “doesn’t sell cars,” so they don’t care about customer loyalty or the fact that this is a serious customer service issue. I called the sales dept to let them know about Nick’s attitude and was told it would be handled internally. When I showed up to my appt with James (not listed below) he was ready to charge me close to $300 for oil and brake fluid service until I reminded him I still had the warranty. He was quick and kind fixing the mistake and added windshield wipers, all covered and no charge to me. He asked if I wanted to pay to fix the glovebox to which I responded no (I had thought that “fixing it internally” would have meant the dealership would have offered to fix the defective part, but unfortunately they did not). I will just take my business elsewhere for my next car (which I’ll be buying sometime in the next 2-3 months). More