Ferman BMW - Service Center

HPFP warranty replacement In and out pretty quick. Marc did well for me. Happy that part had extended coverage. You were out of loaners... May want to look into that. In and out pretty quick. Marc did well for me. Happy that part had extended coverage. You were out of loaners... May want to look into that. More

Usually Great Service but When I received my car both BMW center caps from my wheels were not put back on. I had to go back in and tell service advisors caps were missing. Serv When I received my car both BMW center caps from my wheels were not put back on. I had to go back in and tell service advisors caps were missing. Service advisor fixed the issue but I had to wait another 30 mins for vehicle. When I got home I realized the tire stem valve caps were also not put on. Had to go out of my way to stop at auto parts store to buy new stem valve caps. It was like the mechanics just left without doing quality control check. More

Great service! My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is f My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is fully equipped with goodies and coffee. Just a really nice relaxing time makes waiting a piece of cake . More

Excellent service Very friendly staff. Always kept me up to date on status of vehicle. Great experience. Would recommend to anyone looking for quality service for their Very friendly staff. Always kept me up to date on status of vehicle. Great experience. Would recommend to anyone looking for quality service for their BMW. More

Through service, seamless drop off pick up Fermin drove a car to my work, picked up my car and drove it back for service. They text me and then called once service was complete. Rachel did a Fermin drove a car to my work, picked up my car and drove it back for service. They text me and then called once service was complete. Rachel did a great job keeping me informed and helped also ensure my windshield wipers were inspected after the car was complete as I forgot to tell them when I submitted the car for service. Overall very easy process. More

Great staff! The staff was so helpful and knowledgeable... I was in and out with a brand new car in less than 3 hrs! Thanks to all! The staff was so helpful and knowledgeable... I was in and out with a brand new car in less than 3 hrs! Thanks to all! More

Attentive and very responsive Cesar went above and beyond that I could expect in BMW service as I’ve been a long time a BMW customer from NY state. I’m very glad that I found out B Cesar went above and beyond that I could expect in BMW service as I’ve been a long time a BMW customer from NY state. I’m very glad that I found out BMW Ferman in Tampa Bay Area More

Reluctant I must admit I was reluctant to come in, even though it was a long overdue checkup re: a power steering failure recall fix by Fermann from 24 months I must admit I was reluctant to come in, even though it was a long overdue checkup re: a power steering failure recall fix by Fermann from 24 months ago. The power steering felt like it wasn’t working again, but it turns out I was wrong. Your people were very nice about everything. The reason I was reluctant to come in is because of a bad experience with a BMW X5 service issue about two years ago at Ferman. More

No follow up The service department did not follow up on updates for my car repairs. I had to call them to get updated information on when my car would be complet The service department did not follow up on updates for my car repairs. I had to call them to get updated information on when my car would be completed. More

Winter service turns into trade in service Brought our 10 year old mini for winter service. But went home with a newer upgraded model. Merry Christmas to me. Everyone was super helpful!! Grea Brought our 10 year old mini for winter service. But went home with a newer upgraded model. Merry Christmas to me. Everyone was super helpful!! Great experience. Loved Derek. Only there 2 weeks but great asset. Super job More