Ferman BMW - Service Center

Great experience Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! More

No respect for my time It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you are not willing to let me come in 5 minutes late. I'll just make a special trip and ruin a day of my weekend. I will avoid that experience in the future More

Fix locked hood I brought in my car to have a jammed hood unlocked, top up washer fluids and so an oil change. After diagnosis my asvisor sent me a list of items thag I brought in my car to have a jammed hood unlocked, top up washer fluids and so an oil change. After diagnosis my asvisor sent me a list of items thag could also be fixed. I asked to come back to fix them since I did not have the $3200 being requested. I expected that since they had the hood unlocked, they would complete the oil change, top up washer fluods and remove some inspection warnings that were appearing. None of this was done and I picked up my car teo daya later in the same state I had brought it in. Very disappointed! More

BMW Temp Issue Cesar was very informative and thorough. Liked his follow through and friendliness. He thoroughly explained what was done and met all promises. The s Cesar was very informative and thorough. Liked his follow through and friendliness. He thoroughly explained what was done and met all promises. The service I received from Cesar is what I expected and it is exactly what I got More

Customer service The customer service is excellent from the minute I drive up tiki drive out. Service needed is thoroughly explained and time needed to do so is estima The customer service is excellent from the minute I drive up tiki drive out. Service needed is thoroughly explained and time needed to do so is estimated. Waiting area comfortable with snacks provided. More

Not happy this visit I was very dissatisfied with the communication from my service advisor, Doug. I dropped my car off on a Friday and he said he would stay in touch. How I was very dissatisfied with the communication from my service advisor, Doug. I dropped my car off on a Friday and he said he would stay in touch. However, he did not. Saturday and Sunday I had to text him before the end of his shift to get an update. Monday I texted him and got no response. I later found out he was off, however, he didn’t hook me up with another advisor. I called the service department directly only to receive voicemail both times. I left a message with no response. I had to actually contact my dealer, Steve Venden in the afternoon to get an update and finally find out my car was ready. My prior visit my advisor was Jennifer and she was a much stronger communicator and a pleasure to deal with. Cherice Byler More

Excellent service Everything that I had hoped for was accomplished. Quick start, timely service, nicely washed car and out the door in 90 mins. Great job Larry Everything that I had hoped for was accomplished. Quick start, timely service, nicely washed car and out the door in 90 mins. Great job Larry More

Excellent and fast! I went in for an oil change. I was immediately greeted and walked to the lounge area. Within 45 mins I was heading back home! Quick service and excell I went in for an oil change. I was immediately greeted and walked to the lounge area. Within 45 mins I was heading back home! Quick service and excellent customer care. More

Great Service Greeted promptly & taken care of for all my service needs during my visit. Great Customer Service and efficiency, very satisfied with my over all expe Greeted promptly & taken care of for all my service needs during my visit. Great Customer Service and efficiency, very satisfied with my over all experience. More

AWESOME The whole team was great, but Darlene was especially helpful.. She really helped me as I had a time crunch as I don't live nearby!! The whole team was great, but Darlene was especially helpful.. She really helped me as I had a time crunch as I don't live nearby!! More