Ferman BMW - Service Center

Excellent Service Great experience having my BMW serviced at Ferman BMW. Cesar provided excellent customer service, efficiency, and professionalism. Would recommend to Great experience having my BMW serviced at Ferman BMW. Cesar provided excellent customer service, efficiency, and professionalism. Would recommend to family and friends. Will continue to have my vehicle serviced at Ferman. More

No one answers the phone but the secretary. They have no company tow trucks to transport cars to and from the repair department. So not only are the repairs priced above market rate, getting yo They have no company tow trucks to transport cars to and from the repair department. So not only are the repairs priced above market rate, getting your car to and from the repair shop is your responsibility. More

Great First Visit This was my first visit to the Ferman BMW Service Center and it was an excellent experience. Was greeted promptly and escorted to the customer lounge. This was my first visit to the Ferman BMW Service Center and it was an excellent experience. Was greeted promptly and escorted to the customer lounge. Service writer came and got me and put me into a new loaner. Next day got a call that my vehicle was ready and I went there. I was given an explanation for the malfunction that had occurred and was quickly on my way home. More

Above and beyond Had a tire replaced this past week. Tire was not in house and they thought it was going to be the next day before they could change it out, conflictin Had a tire replaced this past week. Tire was not in house and they thought it was going to be the next day before they could change it out, conflicting with a planned event. They found a way to get the tire and have it installed before close of business that day. Much appreciated as well as the loaner to get my appointments done for the day. More

Refuses to repair rattle I have been trying to get a rattle fixed in my new 5 for a year and they refuse to do ANY serious work to find it. I have been trying to get a rattle fixed in my new 5 for a year and they refuse to do ANY serious work to find it. More

Accommodating Great service. Darlene and Marc have both gone out of their way to ensure my car has been ready for both of my long distance trips. Motoring with c Great service. Darlene and Marc have both gone out of their way to ensure my car has been ready for both of my long distance trips. Motoring with confidence! More

Annual Check up Those I worked with were friendly and helpful. Work was done while I waited and I was happy with the results. Items were brought to my attention tha Those I worked with were friendly and helpful. Work was done while I waited and I was happy with the results. Items were brought to my attention that needed to be addressed. More

SERVICE Excellent service. Very helpful and efficient. Everyone from sales and service are professional. I had a few minor issues that were handled in a timel Excellent service. Very helpful and efficient. Everyone from sales and service are professional. I had a few minor issues that were handled in a timely matter. More

Awesome When my last oil change was completed, I was informed that I might see a oil leak under the car due to a faulty oil pan gasket. Within the next two we When my last oil change was completed, I was informed that I might see a oil leak under the car due to a faulty oil pan gasket. Within the next two weeks I noticed oil spots under the car. I talked with Mr. Cesar and the next day my car was in for repair. Awesome service. I would recommend Ferman BMW in Palm Harbor FL , to anyone. More

Customer First Approach I had a questionable item to be fixed. Paul Scaglione (Service Manager) and Courtney Deason (Assistant Service Center) were very understanding. Serv I had a questionable item to be fixed. Paul Scaglione (Service Manager) and Courtney Deason (Assistant Service Center) were very understanding. Service was done quickly and accurately by Darlene King (Service Advisor). Since 2013, I have had informative and first-time-right service with the Ferman Mini of Tampa Bay Service Center. Just another great experience! More