Ferman BMW - Service Center

Above and Beyond!!! There was a chemical explosion that left the interior a MESS!! Jimmy went the extra mile to ensure it was clean!! He made sure that I was kept informe There was a chemical explosion that left the interior a MESS!! Jimmy went the extra mile to ensure it was clean!! He made sure that I was kept informed with each process that was needed!!! More

Routine maintenance Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rath Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rather quickly for any additional needed repairs. More

Low tire pressure I went in to have a tire looked at as it had bee loosing air for a few days. Shortly after I got there, without an appt., they confirmed I had a nail I went in to have a tire looked at as it had bee loosing air for a few days. Shortly after I got there, without an appt., they confirmed I had a nail in the tire and unfortunately it could not be patched. My car also needed brake fluid. Since the new tire was not going to be at the dealership until the next day, they gave me a loaner car so I could get to work. My car was ready the next day. And truth be told, even though I really had not planned on spending what I did, (hoping the tired could have been patched) Cesar was very fair, great to work with and treated me with kindness and respect. He is a great asset to the dealership. More

Great Service Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain about! More

Wasted my time I have a Range Rover that was purchased from your Volvo dealership. Had it diagnosed but warranty said to take it where I got it from, so I called and I have a Range Rover that was purchased from your Volvo dealership. Had it diagnosed but warranty said to take it where I got it from, so I called and they said they didn’t know if they could fix it. Rep was going to check and call me back. 2 days later I get a call from the BMW dealership, whom I again explained the diagnosis to, etc, and was told yes, they could take care of it. Got there the day of the appointment, they had my car back for about 90 minutes and the service rep came out and told me what they found with the diagnosis (which was verbatim what I told them had already been diagnosed) but they couldn’t fix it there and I would have to take it to Land Rover. All in all, 3-4 hours of my day wasted, when I should have been told in the first place that it couldn’t be taken care of at your dealership. On my only day off, I don’t appreciate having my time wasted, especially with no acknowledgment of it. More

The staff went out of their way to make me feel at home Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very fri Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very friendly More

Great service with no pressure I brought my wife’s Cooper in for a recall and decided to get caught up on needed pm plus a tuneup. I was disappointed after I thought about it while I brought my wife’s Cooper in for a recall and decided to get caught up on needed pm plus a tuneup. I was disappointed after I thought about it while driving the loaner home. Darlene told me there was no reason for a tune up, didn’t try to get me to buy useless services (you know your head light fluid is low?) and was frank and friendly. I was ready to argue that nitrogen was molecularly smaller than oxygen and that the elbow grease didn’t need to be changed. But, Darlene didn’t let me do it. It was refreshing and stress free. Great work! More

Superb! Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed a Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed and vacuumed. Very pleased!! More

Professional and Friendly! General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was G General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was Great and so was my Loaner “Ladies”! Fine Job on such a great Organization. More

Great service call Darlene did a great job keeping me updated on the cars progress, she also stayed late to make sure everything was done when she said it would be compl Darlene did a great job keeping me updated on the cars progress, she also stayed late to make sure everything was done when she said it would be completed. More