Ferman BMW - Service Center

The staff went out of their way to make me feel at home Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very fri Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very friendly More

Great service call Darlene did a great job keeping me updated on the cars progress, she also stayed late to make sure everything was done when she said it would be compl Darlene did a great job keeping me updated on the cars progress, she also stayed late to make sure everything was done when she said it would be completed. More

car was not fixed I received back my car with leaked coolant . i was not able to contact service to discuss the issue. I can not drive my car as for now. I received back my car with leaked coolant . i was not able to contact service to discuss the issue. I can not drive my car as for now. More

Good preventive service I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to sched I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to schedule the next day and I was all Fixed up before the service light came on! More

Always leaving happy Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the ent Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the entire time. I am very happy with my experience! More

Good experience I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service wa I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service was great. I would rather bring my vehicle in as soon as someone can look at it and not think the worse, since it's just sitting there. More

Yearly service & recalls Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the w Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the windshield replacement. More

Great service Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make t Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make their customers happy and are willing to work with you. More

Excellent sales and service! Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do w Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do what they can to make customers happy. More

Will not return to dealership for service First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wi First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wiper was hitting windshield post the whole way home. Cesar was very professional and happy with his service. The techs working on the cars are horrible. I will not be returning to ferman bmw for service or recalls from this point forward. More